Flagship Factory Store Manager

Lodge Cast Iron•South Pittsburg, TN

9d•Onsite

About The Position

This is not just any store manager role- this is the pinnacle of the Lodge retail experience. As Manager of our Flagship Factory Store, you are the steward of Lodge's most visible and storied retail destination: the birthplace of our brand, steps from the foundry floor, anchored by a rich museum experience, and woven into the fabric of our South Pittsburg community. You are a hands-on leader who brings energy, authenticity, and strategic vision to every aspect of our store, museum, and community presence. You are driven to create memorable, guest-focused experiences and passionate about developing a team that embodies our heritage of craftsmanship and quality. In this role, you'll cultivate a culture where every team member is equipped and empowered to welcome guests like family, share the rich stories behind our products, offer personalized recommendations, and serve as ambassadors for Lodge in our community. You set high expectations for team performance, operational excellence, and the kind of heartfelt connection that reflects our commitment to treating every guest as if we've invited them into our own kitchen.

Requirements

High school diploma or equivalent
Ability to lift up to 50 pounds
Ability to climb, bend, push, kneel, and pull as needed
Weekend and evening availability, as needed to support store operations
Ability to read and interpret operational documents with thoroughness that ensures our standards for safety, procedures, and quality are consistently maintained.
Proficiency with Microsoft Office suite and modern point-of-sale systems that support efficient operations.
Comprehensive knowledge of cash handling, inventory management, and merchandising practices executed with integrity and accountability.
Exceptional oral and written communication skills reflecting a commitment to clear, respectful, and meaningful connections with team members and guests.
Strong interpersonal abilities that foster a welcoming and inclusive environment in every interaction.
Knowledge of HR practices including recruiting, hiring, development, and performance management, all conducted with fairness and legal compliance.
Understanding of security, facility management, and safety protocols that safeguard our team, guests, and business.
Superior organizational skills and problem-solving abilities that enable you to handle diverse situations with adaptability and sound judgment.

Nice To Haves

Proven retail management experience in a high-service, destination-oriented environment where hospitality and guest connection are paramount.
Experience managing or programming a heritage, museum, or tourism experience is strongly preferred.
Demonstrated track record of community engagement, event programming, or partnership development that has meaningfully grown visitation and brand affinity.
A demonstrated track record of developing talent with care and investment, consistently improving team performance while honoring individual strengths.
Confidence in leading teams through change with steady guidance while raising performance expectations.
Strong operational and organizational skills with a ‘roll up your sleeves’ attitude and meticulous attention to detail across the full scope of a multi-faceted flagship environment.
A genuine passion for cookware, food, storytelling, or cultural heritage that connects with our love for bringing people together around the kitchen table.

Responsibilities

Lead daily store operations with pride and attention to detail that reflects our commitment to excellence, ensuring our store is always guest-ready and welcoming.
Foster a team culture that embodies our values- being present, attentive, and engaging every guest as if welcoming them into our home kitchen.
Hire, train, and develop a team that confidently carries forward our tradition of genuine hospitality, asking thoughtful questions and offering personalized recommendations rooted in generations of expertise.
Coach team members to share our product stories and share knowledge with authenticity, using hands-on demonstrations and storytelling that connects guests to our heritage.
Analyze performance metrics and sales data with an owner's mindset, making strategic decisions and creating action plans that uphold our standards while driving growth.
Ensure proactive inventory stewardship and thoughtful merchandising that reflects our reputation for quality and attention to detail.
Uphold our commitment to safety, cleanliness, and operational integrity by maintaining compliance with all company standards and protocols.
Partner with field leadership as a trusted business owner representative, implementing initiatives and sharing valuable store insights that strengthen our retail business.
Provide real-time coaching and recognition that builds accountability while celebrating successes, nurturing each team member's growth.
Champion our values of inclusion, respect, and development through authentic leadership that honors our heritage while embracing the future.
Guide the team in adapting their approach to honor each guest's journey — whether they're discovering cast iron for the first time or are seasoned collectors adding to their Lodge family.
Oversee the day-to-day operation and guest experience of the Lodge Museum, ensuring it functions as an engaging, informative, and inspiring extension of our brand.
Drive traffic to the museum through strategic programming, seasonal events, and collaboration with regional tourism boards and cultural organizations.
Develop and evolve the museum guest journey - from signage and exhibits to guided storytelling moments - ensuring it reflects the highest standards of our Lodge legacy.
Partner with internal teams and external storytellers to keep exhibits and programming fresh, relevant, and emotionally resonant.
Train team members to serve as knowledgeable museum ambassadors, weaving the museum experience seamlessly into the overall flagship store visit.
Monitor guest feedback and visitation data to continuously improve the museum experience and identify opportunities for new programming or exhibits.
Champion Lodge's role as a cornerstone of the South Pittsburg community by building and sustaining meaningful relationships with local organizations, businesses, schools, and other groups.
Develop and execute an elevated community outreach calendar that includes events, sponsorships, partnerships, and participatory moments that bring people together around the table.
Identify and cultivate strategic relationships with regional tourism authorities, culinary influencers, travel media, and hospitality partners to grow Lodge's reputation as a must-visit destination.
Serve as a brand ambassador at community events, representing Lodge with warmth, professionalism, and a genuine connection to our heritage.
Collaborate with marketing teams to amplify community events and flagship programming across channels.
Create programming pathways that draw repeat visitors- from cooking demonstrations and cast iron care workshops to foundry tours and seasonal gatherings.

Benefits

Competitive Pay
Generous Paid Time Off
Insurance Benefits (Medical, Dental, Vision, Prescription, Life, and Short-Term Disability)
On-Site Clinic and Fitness Center
401K Match and Deferred Profit-Sharing Program
Quarterly Profit Sharing
Employee Assistance Program
Scholarship Opportunity and Tuition Reimbursement
$150 Boot Allowance
Employee Discount at Lodge Factory Store and Big Bad Breakfast
Safety, Holiday, and Celebration Events