Fixed Site Supervisor

We Are Blood • Austin, TX

6d • Onsite

About The Position

We Are Blood is a 501(c)(3) not-for-profit organization. Founded in 1951, our mission is to safeguard the community’s gifts of blood and tissue with uncompromising quality and excellence in customer service.

We are hiring Supervisors for our Fixed Site Locations, to coordinate the workflow while using personal expression and creativity to provide outstanding customer service to donors, patients, coworkers, guests and contracted partners thus ensuring the best possible donation experience and working environment. Adhere to established quality practices while continually seeking to improve and expand upon work performance and knowledge.

Requirements

• High school diploma or equivalent.
• Punctual and dependable.
• Compassionate interpersonal skills.
• Superior verbal and written communication skills.
• Excellent customer service skills.
• Intermediate computer skills.
• Minimum of 2-4 years blood center experience; prefer 2 years Apheresis/ Automated collections experience or LVN or MLT. Complete Platelet training within six (6) months of hire. College education or management experience may substitute for blood center experience.

Responsibilities

• Administration of basic supervisory functions: Anticipate and respond to organizational needs; plan for contingencies; organize/oversee processes and employees to promote a lean environment; lead and motivate staff; ensure thorough/effective dissemination of information; ensure timely and appropriate reporting of all Worker’s Compensation exposures, illness, or injuries; maintain open lines of communication with employees and Operations Managers; ensure compliance with organiza­tional and industry policies and procedures; ensure proper maintenance of the donation site and equipment according to SOP (daily quality control and housekeeping procedures and routine/preventative maintenance); coordinate/ oversee work flow; assist with monitoring and maintaining satisfactory inventory levels of collection and canteen supplies; ensure fulfillment of special unit handling requests and daily hospital services orders; communication with recruitment staff and collection monitoring to ensure that daily/ weekly collection goals are met.
• Serve as a subject matter expert for department: Maintain complete familiarity with all departmental SOPs, quality policies and procedures, human resources policies and procedures, mainframe and ancillary donor databases, operator manuals, training plans and other materials as appropriate.
• Employee development: Provide timely and tailored training, feedback, and constructive criticism to improve and expand upon employees’ technique and knowledge; advise management of issues/trends involving employees; execute on-the-spot corrections as needed; provide timely and progressive counseling aimed at correcting performance problems; participate in the performance appraisal process of employees as requested by manager to construct fair, effective, unbiased, and factual performance comments; cultivate an environment of teamwork; lead by example with a high standard of behavior at all times.
• Determine allogeneic donor suitability according to SOP: Register donors; conduct/document medi­cal history interviews; perform/document vital signs (pulse, blood pressure, hemoglobin and temperature).
• Perform whole blood and automated phlebotomy techniques on allogeneic, autologous, therapeutic, directed/dedicated donors and MNC patientsaccording to SOP; Vein selection; preparation of aseptic phlebotomy site; labeling of collection materials; venipuncture; sample collection/processing; technology/ procedure troubleshooting and routine maintenance of equipment. donor/patient escort; (optional, will occur at Operational Manager’s discretion.).
• Record Keeping: Accurately record donor phlebotomy results in electronic databases or legibly on donor/ patient record and review electronic/hard copy documentation, as appropriate, according to SOP.
• Respond to donor reactions according to SOP: Identify/treat symptoms, monitor/perform vital signs (pulse and blood pressure) and accurately document the reaction.
• Behavior: Meet and exceed expectations of all employees at We Are Blood for professional and ethical behavior; demonstrate actions consistent with role model behavior and attainment of We Are Blood goals; report to work according to department schedule and comply with organizational timekeeping policy.
• Perform special projects and other duties as assigned by Donor Services Management.
• Meet and exceed employee program expectations of AMO CommYOUnity! standards: Rewards & Recognition, Communication, Individuality, Integrity, Respect, and Pursuit of Excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED