Fixed Operations Manager

Unclassified • Wexford, PA

481d

About The Position

As a Service Manager at Baierl Chevrolet, you will play a pivotal role in leading our service department to new heights. We are looking for a high-performing individual who is not only experienced but also passionate about delivering exceptional customer service and optimizing operational efficiency. In this fast-paced environment, you will be responsible for recruiting, training, and developing a talented service staff, ensuring that they are equipped with the necessary skills and knowledge to meet customer needs effectively. You will engage with customers to resolve their requests and concerns promptly, maintaining a professional demeanor at all times. Your leadership will be crucial in fostering a culture of excellence within the service department, where every team member is motivated to perform at their best. In addition to managing the service staff, you will oversee the daily operations of the service department, ensuring compliance with manufacturer policies and procedures. You will inspect repair orders for accuracy and legality, manage warranty and service contracts, and utilize management information systems (MIS) to drive revenue and control expenses. Your attention to detail will be essential in maintaining the cleanliness and organization of the service areas, creating a safe and welcoming environment for both customers and employees. Administrative responsibilities will include holding regular staff meetings, serving as a liaison between the store and support services, and ensuring that all staff are held accountable to company policies and procedures. This position offers a unique opportunity to be part of a rapidly growing automotive group, where your contributions will directly impact the success of the dealership. If you are ready to take your career to the next level and work with a company that values your talent and experience, we want to hear from you!