Fixed Operations Manager

Dent Wizard International•Pembroke Pines, FL

61d•$65,000 - $70,000

About The Position

Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. Reporting to a District Manager/Market Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited amount of worksites.

Requirements

Experience coaching and managing team performance
Background managing multiple projects with various timelines and often conflicting priorities
Service orientation with ability to work across sales channels to create added value
Demonstrated presentation skills
Credible and persuasive communicator and active listener
Solid understanding of financial results and material costs
Proper judgment and common-sense decision-making when solving problems and creating solutions
Knowledge of pertinent local and federal environmental, health, and safety regulations

Responsibilities

Acts as Team Leader and mentor to Technicians
Maintains daily contact with Technicians both in-person and over-the-phone
Schedules Technicians and distributes work-load
Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
Hires new Technicians and coordinates the smooth transition through orientation into regular service
Ensures Technicians receive appropriate technical support to maximize production
Shares methods, aids, and techniques to enhance Technician performance
Identifies high-potential Technicians and schedules advanced and cross training opportunities
Communicates employee strengths and opportunities for improvement
Provides balanced "in-the-moment" feedback
Proactively addresses performance deficiencies and takes steps to correct
Writes development plans when necessary
Authors and conducts formal performance reviews annually
Acts as the "Pivot-point" between customers, Technicians, and home office
Initiates new business relationships at auctions, rental agencies, and auto dealers
Builds on current customer relationships to effectively expand into new services
Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration.
Conducts weekly/monthly utilization review of client/department accounts
Checks the quality of reconditioned repairs to ensure Company standards
Utilizes quality checks as aids to create additional revenue opportunities
Leads monthly Technician meetings to share the happenings and direction of the Company
Checks the quality of reconditioned repairs to ensure Company standards
Utilizes quality checks as aids to create additional revenue opportunities
Improves personal sales skills, knowledge, and abilities
Oversees compliance with all facility regulatory standards and Company policies
Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly
Manages supply levels and inventories while controlling shop waste
Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code
Prepares operational updates and Technician performance reports