Fixed Operations Director (Automotive)
About The Position
We are seeking an experienced Fixed Operations Director to lead and oversee a high-volume service operation at a large franchised dealership in the greater Houston area. This role is responsible for driving operational performance across the service department, leading a large team of service advisors and technicians, and ensuring exceptional customer satisfaction while delivering strong financial results. The ideal candidate will have a proven track record managing large-scale fixed operations departments and experience supporting commercial and fleet service operations . This is a leadership role for a results-driven operator who understands how to balance customer experience, technician productivity, and departmental profitability in a fast-paced dealership environment.
Requirements
- Minimum 5+ years of progressive automotive service leadership experience , including managing large fixed operations teams within a franchised dealership
- Proven track record managing a high-volume fixed operations department with strong financial results
- Experience supporting commercial fleet service operations and managing fleet relationships
- Strong understanding of dealership financial metrics including labor gross, effective labor rate, technician productivity, and departmental P&L performance
- Excellent leadership, communication, and conflict-resolution skills
- Valid driver’s license, good driving record, and ability to pass pre-employment screenings (background, drug test, and MVR)
- Must be authorized to work in the USA
Responsibilities
- Lead all daily service drive and shop operations to achieve department goals related to productivity, CSI, and profitability
- Manage and develop a large team of Service Advisors, Technicians, and support staff to ensure high engagement and performance
- Oversee technician scheduling, dispatching, repair order flow, and labor efficiency to maximize shop productivity
- Maintain strong operational oversight of commercial and fleet service work, ensuring timely turnaround and high service standards
- Analyze departmental financial performance including labor gross, effective labor rate, and expense control
- Partner with dealership leadership to identify opportunities for operational improvement and implement process enhancements
- Resolve customer concerns and escalations with professionalism and urgency
- Maintain compliance with OEM and dealership standards, including warranty administration and safety protocols
- Ensure repair orders are properly documented and closed in a timely and accurate manner
- Drive service revenue growth through advisor coaching, maintenance menu execution, and upsell opportunities
- Collaborate cross-functionally with Parts, Sales, and Accounting to support overall dealership performance
- Participate in hiring, onboarding, and developing service team members to build a strong and sustainable department
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
