Fixed Operations Development Manager

The Friedkin Group•Dallas, TX

44d

About The Position

The Fixed Operations Development Manager will report into the Director, Field Fixed Operations and provide automotive in-dealership best practices consultative services to optimize the dealer's overall parts and service performance and enhance the customer experience, as outlined in the Fixed Operations Consultative model. The Fixed Operations Development Manager is responsible for driving parts sales growth efforts through both wholesale and customer pay channels as well as supporting service sales development and growth within GST target automotive dealers. This Manager will also support key service growth initiatives as directed by the Field Director. These duties may include but not limited to Toyota Express Maintenance, service retention, SWOT activity, CPRO growth, service training and other key responsibilities needed for in-dealer support. Candidate must have acumen in both Parts and Service dealership operations. Position will require 75% travel.

Requirements

Bachelor's Degree from four-year college or university Req
4-6 years experience with automotive OEM (Retail dealership experience preferred) and/or training; or equivalent combination of education and experience Required
Ability to work with minimal supervision.
Ability to motivate others
Problem solving and analytical skills.
Ability to learn quickly and thrive in a fast-paced sales environment.
Strong business acumen and negotiation skills with the ability to influence the customer sourcing decision in favor of company products.
Ability to maintain effective interpersonal relationships
Self-starter with strong organizational skills and planning skills.
GST 5 State Auto Manufacturer licenses Required
DL NUMBER - Driver License, Valid and in State Required
Self-Motivation Intermediate-Advanced Required
Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement. Developing-Advanced Required
Process Improvement Developing-Advanced Required
Forecasting Developing-Advanced Required
Influencing Skills Developing-Advanced Required
Collaboration Collaboration is the process of two or more people, entities or organizations working together to complete a task or achieve a goal. Intermediate-Advanced Required
Analytical Skills Analytical Skills refers to the ability to gather, organize, research, and review information in order to draw conclusions and solve complex problems. Developing-Advanced Required
Critical Thinking Critical thinking is the process of conceptualizing, evaluating, analyzing, synthesizing and applying information gathered from observation, experience, reflection and reasoning. Developing-Advanced Required
Program Management Developing-Advanced Required
Business Metrics Develops or uses quantifiable measures to track business objectives and processes, both short-term and long-term, often involving cost management. Developing-Advanced Required

Nice To Haves

PartsEye familiarity is a plus

Responsibilities

Support the drive to grow both wholesale (collision & mechanical) and Customer Pay part sales.
Support District Service & Parts Managers in implementing Fixed Operations business plans at the dealer level.
Support dealership service growth and enhance the customer experience in coordination with Fixed Field Directors and DSPMs.
Partner with dealerships on key service KPIs and action plans, including Toyota Loyalty and Engagement, Toyota Express Maintenance, missed recall opportunities, retention drivers, CPRO growth, Service Connect, SWOT reviews, and capacity planning.
Conduct in-dealership consultations to assess service processes, technician utilization, and overall operational performance. Analyze key metrics (ELR, CPRO count, retention, CSI, technician productivity/efficiency) and develop targeted improvement plans.
Deliver service training to dealer personnel on customer handling, appointment processes, shop loading, and service drive optimization.
Guide dealers in implementing strategies to improve retention, customer satisfaction, and service profitability.
Support training and adoption of GST/TMNA service programs, technology, and initiatives that drive efficiency and loyalty.
Establish/develop in-dealership parts department contacts and understand improvement opportunities at designated GST dealerships.
Conduct formal wholesale business development customer/client contact visits for wholesale and collision contacts with dealership wholesale stakeholders.
Report wholesale performance, analyze opportunities and present recommended actions to assigned dealers, GST management and field
Utilize key tools for wholesale growth, including but not limited to: Parts Sales Xcellerator (PSX), RepairLink, Overall Parts Solutions (OPS), CollisionLink, CCC
Collaborate with the DSPMs on parts business and related opportunities.
Demonstrate a thorough understanding of TMS/GST programs (e.g. STAR, Warranty - parts retention, Core return program, Dealer Tire, eCommerce).
Demonstrate a thorough understanding of general Parts Manager responsibilities and DMS settings through ongoing consultation and training.
Work with DSPMs on dealer Parts Loyalty
Support GST Parts Inventory Optimization Program
Key contact for Wholesale Parts & Inventory Health Manger
Key resources/interface for support between dealer and vendor
Thorough understanding of program system, settings, reports and developing action items to improve inventory health and system utilization
PartsEye familiarity is a plus