Fixed Operations Consultant (Chicago, IL)

Dealer Tire•Chicago, IL

21h•$71,196 - $88,842

About The Position

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in! As a Fixed Operations Consultant, your essential job functions will include the following: Operational Management Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance. Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results. Quickly build relationships at all levels of the dealership in order to implement change. Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team. Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities. Participate in regional meetings. Leverage Carline Specialists and other centralized resources, as needed. Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity. Manage all activity tracking and account information in Salesforce. Communicate to management as needed on dealership activity challenges. Submit timely update reports, itineraries, and expense reports to management as required. Operational Execution Complete service lane assessments at the dealership. Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.). Understand and interpret dealer data in order to identify opportunities and determine action. Develop product screen recommendation and determine implementation strategy to meet business objectives. Work with dealership to establish retail pricing strategies to meet business objectives. Understand Dealer compensation plans and effect on offering and selling of tires and MC products. Create & execute customized coaching solutions to improve dealership personnel performance across all areas. Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items. Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance. Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success. Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills. Other Duties as Assigned

Requirements

Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree
Minimum 5 years of experience in dealership or automotive service operations
Excellent communication and facilitation skills, and attention to detail
Ability to work in a faced paced environment
Proficiency at intermediate level with all Microsoft Office products required
Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy
Communication
Critical Thinking
Developing Program Champions
Diagnostic Skills
Driving Change
Industry/Product Knowledge
Initiative
Influence
Operational Excellence
Trusted Advisor
Standing for long periods of time
Frequent bending, crouching, and twisting
Lifting at least 35 pounds
Travel required – approximately 80%
Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work. There will be random drug testing. Please refer to the employee handbook for further details.

Nice To Haves

Project management experience preferred

Responsibilities

Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results.
Quickly build relationships at all levels of the dealership in order to implement change.
Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.
Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities.
Participate in regional meetings.
Leverage Carline Specialists and other centralized resources, as needed.
Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity.
Manage all activity tracking and account information in Salesforce.
Communicate to management as needed on dealership activity challenges.
Submit timely update reports, itineraries, and expense reports to management as required.
Complete service lane assessments at the dealership.
Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.).
Understand and interpret dealer data in order to identify opportunities and determine action.
Develop product screen recommendation and determine implementation strategy to meet business objectives.
Work with dealership to establish retail pricing strategies to meet business objectives.
Understand Dealer compensation plans and effect on offering and selling of tires and MC products.
Create & execute customized coaching solutions to improve dealership personnel performance across all areas.
Assist personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items.
Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance.
Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills.