Fixed Income Account Manager

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

About The Position

ICE Clear Credit, a subsidiary of Intercontinental Exchange Inc., is seeking a driven and client-focused Account Manager to join our Fixed Income Accountment Management & Onboarding team. This is a hands-on, high-impact role at the intersection of client onboarding, compliance, legal coordination, and any other responsibilities key to an onboarding role, spanning both affirmation and execution platforms and clearing house membership. This is not a sales role. The Account Manager owns the end-to-end onboarding experience for a sophisticated institutional client base including buy-side funds, clearing brokers, prime brokers, execution venues and dealers across ICE's affirmation and execution platforms (ICE Link, ICE Bonds, ETF Hub) and ICE Clear Credit clearing house membership. You will serve as a trusted advisor and key contact, guiding clients through the full onboarding lifecycle and ensuring all regulatory, legal, and operational requirements are met ahead of go-live. You will thrive in this role if you are highly organized, a strong communicator, and energized by complex problem-solving in a fast-paced financial markets environment.

Requirements

Demonstrable experience in a client-facing onboarding, account management, or operations role within financial services
Solid understanding of KYC/CDD/AML processes, including regulatory frameworks such as CFTC, ESMA, or equivalent regimes
Hands-on experience with OTC derivatives, CDS markets, and post-trade workflows including affirmation, clearing, and confirmation
Proven ability to manage multiple concurrent client engagements without compromising quality or responsiveness
Track record of owning complex, multi-stakeholder onboarding processes from initiation through go-live
Hands-on experience with CRM platforms, Salesforce strongly preferred
Client-first mindset, genuinely invested in client outcomes and consistently going beyond transactional support
Exceptional relationship-building skills, with the ability to engage credibly at all levels from operations contacts to senior stakeholders
Strong problem-solving capability, able to identify root causes, act decisively, and put measures in place to prevent recurrence
High resilience and composure under pressure; comfortable handling complex, time-sensitive situations with professionalism
Excellent verbal and written communication skills
Collaborative, team-oriented approach, actively sharing knowledge and contributing to a culture of continuous improvement.

Nice To Haves

Direct experience with affirmation and execution platforms such as ICE Link, ICE Swap Trade, ICE Bonds, or ICE ETF Hub
Familiarity with DTCC/TIW workflows, clearing house connectivity, and electronic trading infrastructure.
Understanding of fund structures, legal entity hierarchies, and documentation in an asset management context
Exposure to clearing house membership processes and regulatory onboarding requirements

Responsibilities

Own end-to-end onboarding across ICE Link, ICE Bonds Execution Platforms, ETF Hub, and ICE Clear Credit clearing house membership, managing both clearing and non-clearing participants through the full onboarding lifecycle
Coordinate with internal and external stakeholders including Dealers, Clearing Brokers, Clearing Houses, Prime Brokers, SEFs, IDBs and third-party Fund Administrators on onboarding and membership requirements
Issue, track, and manage all legal and onboarding documentation across platforms, ensuring accuracy, completeness, and timely execution
Lead client onboarding calls
Develop and maintain a structured onboarding framework to ensure a consistent, high-quality client experience at every touchpoint
Conduct preliminary compliance screening on trading entities using relevant regulator websites and other applicable data sources
Oversee the full KYC/CDD lifecycle: legal document review, identity verification, beneficial ownership checks, adverse media screening, and PEP/sanctions screening in line with AML regulatory requirements
Manage ongoing KYC refresh and monitoring for existing clients, ensuring client records remain current and compliant
Execute and document Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes for higher-risk entities, applying appropriate risk-based judgement
Liaise with Compliance, Legal, and Risk teams to resolve KYC/AML escalations, ensuring timely and compliant resolution
Maintain complete, audit-ready documentation and filing of all compliance records across the client base
Guide new members through the ICE Clear Credit clearing house membership application process, including coordination of all required documentation and internal approvals
Manage connectivity requirements and onboarding workflows for DTCC/TIW and TradeSERV, ensuring proper setup for downstream processing, weekly backloads and credit event processing
Coordinate Margin Group setup requests and clearing-related configurations in partnership with the relevant clearing house and operations teams
Ensure all membership and connectivity requirements are confirmed and in place in advance of member go-live
Build and maintain Accounts and Opportunities in Salesforce from initial document issuance through to go-live, ensuring completeness and accuracy of all client records
Manage the full spectrum of account administration: new fund and legal entity setups, structure modifications, name changes, fund mergers and acquisitions, and all associated documentation
Manage user access lifecycle including new user setup, module access provisioning, and access removal, maintaining clean and auditable records
Proactively identify data quality issues within the CRM and implement improvements to support accurate reporting and pipeline visibility