Five9 Strategy Manager
About The Position
Insite’s purpose is to help our clients win by acquiring expert talent who enjoy working in a collaborative environment and celebrate continuous improvement. The Five9 Strategy Manager is the critical driver of outbound sales performance. This is a hands-on role responsible for leading the strategy, design, and execution of campaigns within the Five9 platform. You’ll take full ownership of dialer operations, working closely with cross-functional teams to align campaign structure, and lead management with performance goals. Success in this role requires a mix of platform expertise, data-driven decision-making, and a proactive mindset. Over time, this role will evolve into a leadership position, with growing responsibility for dialing strategy, tools, management, and team development.
Requirements
- 3+ years’ experience in dialer administration, with direct Five9 expertise required
- Strong knowledge of TCPA, DNC, and related compliance standards
- Experience in high-volume outbound contact center environments
- Proven ability to analyze data and make informed adjustments
- A proactive mindset and strong problem-solving skills
- Attention to detail and ability to manage multiple campaigns
- Clear communication skills with both technical and non-technical teams
Nice To Haves
- Experience in outbound sales strategies
Responsibilities
- Lead the strategy, setup, and optimization of Five9 dialer campaigns to meet operational goals
- Take full ownership of the Five9 environment including configuration and troubleshooting
- Identify inefficiencies or risks and resolve them before they impact performance
- Analyze data and turn insights into real-time adjustments
- Design and document clean, repeatable dialing strategies
- Manage lead lists and segmentation with accuracy and compliance
- Scrub and maintain data in alignment with TCPA, DNC, and state regulations
- Stay current with Five9 updates, dialing regulations, and best practices
- Build dashboards to keep stakeholders informed and aligned
- Provide training, feedback, and support to frontline teams on dialer tools and changes
- Manage dialing strategies to include communication
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
