Fitting Room Specialist PT

Scheels All Sports•Billings, MT

1d•Onsite

About The Position

SCHEELS is a leader in the sporting goods industry, dedicated to providing the best customer experience in the USA. The company offers a vast selection of sports brands, special attractions, and exceptional customer service. SCHEELS empowers its associates through extensive business and product training, enabling them to become experts and exceed customer expectations. Associates receive top-tier product and expert training, with a strong focus on mentorship and professional development throughout their careers. This role is for individuals who love sports, fitness, fashion, or the outdoors and want to turn their passion into a rewarding career.

Requirements

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”
Approach daily tasks, projects and follow-up communication with energy and sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Genuine interest and action in helping others before yourself, regardless of recognition or reward
Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation and spelling
Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
Demonstrate pride and ownership of their work while meeting expected deadlines
Minimum of a high school diploma, or general education degree (GED)
1-3 months of related experience or training; or equivalent combination of education and experience

Responsibilities

Assures customers are receiving world class customer service and attention in the fitting rooms
Answer all incoming calls in a friendly, professional and pleasant disposition
Be knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistance
Assist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individuals/departments, and assisting other office positions as needed
Create daily pocket schedules, make signs for all shops
Assist in various projects for members of the Leadership team as needed
Development of product knowledge and partners with sales associates to help achieve daily selling goals
Focuses on fashion trends
Checks customers in and out of rooms, while monitoring amount of merchandise the customer has in the fitting room
Prepares merchandise (buttons, zips, etc.) to return to the selling floor
Be knowledgeable to answer question converting location, price and use of merchandise
Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
Demonstrate strong organization, attention to detail, ability to multi-task and problem solving skills
Be professional in appearance and attitude, contribute to a positive team atmosphere and treat others with respect and consideration while following Scheels' policies and procedures
Excellent written and verbal communication skills
Ability to complete basic mathematical equations
Promote the Scheels Visa Rewards card and be able to clearly explain all benefits