Fitness & Wellness Guest Services Associate

Jewish Community Center • Cherry Hill Township, NJ

79d

About The Position

The Fitness & Wellness Guest Services Associate is the main point of contact to all entering and inquiring about the JCC. Associate must be able to multitask in a busy environment in a friendly welcoming manner. To provide welcoming friendly service to all guests and members of the JCC in person, and over the phone. This position is part-time permanent and not seasonal. Hours vary during the week and weekends.

Requirements

• Friendly outgoing personality.
• Proven customer service (communication) skills.
• First Aid and CPR / AED certifications preferred.
• Ability to work well with others toward common goal.
• Computer skills in Microsoft Office – Outlook, Word, Excel, Teams.
• Ability to work in multiple computer programs -Daxko.

Responsibilities

• Provide superior customer service to both guests and members of the JCC as a whole.
• Maintain records with respect to the JCC such as appointment changes, cancellations, Fitness sales, and prospective members.
• Main switchboard operator for the JCC and all Federation agencies. Must maintain friendly demeanor and maintain awareness of all activities occurring on campus.
• Provide accurate information on various fitness programs and specialty programs to inquiring community members and be able to close the sale.
• Greet and maintain ongoing communication with all members for the JCC engaging in regular communication in a friendly outgoing manner.
• Assist with monitoring the JCC Spas such as desk coverage, water testing of whirlpools, amenity refills, water station refills and other duties assigned as necessary.
• Answer the phone and accurately transfer calls or take detailed messages.
• Welcome and assist members/visitors with appointments located throughout the facility and direct visitors, as necessary.
• Learn and become fluent with our Guest Services software – Daxko Operations, MindBody Business, Group Ex Pro and Daxko Engage.
• Sell and complete transactions in Daxko or MindBody.
• Ability to work with Microsoft Office for email access, scheduling and data entry.
• Assist with specialty sales, events, and open houses as scheduled.
• Report unclean conditions, safety hazards and malfunctioning equipment to Mgmt. and Sodexo Mgmt.
• Assist in the promotion of agency wide programs to ensure the productive, effective and efficient operation of the Agency.
• Consistently review all happenings of the JCC so that you can share important information with our Control Desk Staff.
• Additional responsibilities may be added periodically based upon the needs of the Fitness and Wellness Department and of the Katz JCC.
• It is essential that all staff participate in a variety of agency wide activities. Staff should be knowledgeable about our agency and be able to respond appropriately with accurate information.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees