Fitness Sales and Member Service - Club Pilates

Coachella Fitness Concepts•Palm Springs, CA

26d

About The Position

The successful candidate will assist the General Manager with new membership sales, studio operations/ cleaning, and membership retention. Our sales and service advisors provide superior customer service while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases. In addition to strong customer service skills, he or she must have knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service. We expect our team members to be excited about meeting and greeting our customers and be part of building a strong community.

Requirements

2+ years of retail or other sales experience. Fitness sales a plus.
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
Strong customer service skills
Solid writing and grammar skills
Professional, punctual, reliable and neat
Strong attention to detail and accuracy
Trustworthy and ability to handle confidential information
Ability to work harmoniously with co-workers, clients and the general public
Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
Proficient with computers and studio software
May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, and kneel.
May be asked to occasionally lift up to 30 pounds.
Must be able to physically complete cleaning tasks such as mopping, dusting and disinfecting surfaces.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus.
Must be able to effectively hear in person and via telephone.

Responsibilities

Execute sales process of lead generation, follow up, and closing the sale.
Meet and exceed sales goals as established by the General Manager.
Build relationships and understand a prospect’s fitness goals, and present available services to help them achieve goals.
Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits.
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio.
Develop selling skills by participating in trainings and company meetings.
Be knowledgeable about all products, programs and pricing.
Sell retail items and answer questions about brands.
Assist members with in-person and phone inquiries regarding membership policies.
Greet members and visitors warmly and make them feel welcome in the studio.
Maintain a clean and safe studio during shift by completing cleaning and operational tasks as directed by General Manager or Company policies.
Follow all procedures established by the Company to operate the studio in accordance with government health directives and guidelines.
Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
Perform additional duties as assigned by the General Manager or Company Management.

Benefits

This position offers a competitive hourly wage and commissions paid on personal membership and retail sales.
401K offered after 1 year of service.
There is opportunity for bonus based on performance, and opportunity for growth within the company

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