Fitness Manager

Hulsing Hotels/ Earth Fare / Accucare•Asheville, NC

9d•$28,000 - $35,000•Onsite

About The Position

The goal of this position is to maintain welcoming, friendly, knowledgeable, and clean fitness floors at both ARC locations. The position will include picking up equipment, cleaning equipment, conversing and assisting members with equipment or exercises, communicating club programs and how members can get involved, and personal training some. This person will split time between the two ARC locations and will work hand in hand with our membership team with a focus of constantly engaging, welcoming and challenging our members with their fitness goals and regimens.

Requirements

Communication – engage and interact positively with tennis members and tennis professionals. Speak clearly and professionally in positive or negative situations; write clearly and informatively; listen and get clarification; able to read and interpret written information
Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
Interpersonal skills – focus on conflict resolution and seek the highest degree of accountability
Proficient in creating fitness regimens
Proficient in fitness management
Current personal training certifications
Knowledge of fitness programming
Strong interpersonal/problem solving skills
Strong verbal communication skills
Good organizational skills
Strong managerial abilities
Must be able to read, analyze, and interpret common business manuals, memos and documents. Show ability to write basic business letters in relations to reservation confirmations, local information, payments/reimbursements, and customer service items. Applicant should also be able to communication effectively through typed/written memos, notes, and e-mails.
Regularly required to bend, squat, twist, run
Must have a high degree of energy, be physically fit, and have the endurance to compete on the tennis court at a high level
Regularly required to focus, see, talk and hear
Frequently required to sit, stand, walk and run
Required to lift up to 50 lbs. and frequently must aide or assist participants

Responsibilities

Work in this capacity 30 hours per week; spending time on the fitness floors at both ARC locations, during the times when the fitness floor is heavily utilized
Oversee personal training programs
Develop new fitness offerings (classes, challenges, wellness programs)
Ensure programs meet member needs and industry standards
Manage the fitness floors to ensure all club policies are being followed (youth policies, cell phone policies, noise policies, etc.)
Hire, train, and manage personal trainers
Create staff schedules and manage payroll hours
Conduct performance evaluations and ongoing coaching
Ensure staff maintain certifications (e.g., CPR, fitness credentials)
Drive personal training sales for you and your team
Set and track sales goals for trainers and programs
Promote services through outreach, events, or partnerships
Build relationships with members and address concerns
Create schedule for weekly fitness consultations and assessments (one session weekly open to all members, shared schedule between all trainers)
Ensure a positive, motivating gym environment
Implement retention strategies (follow-ups, progress tracking)
Manage budgets, reports, and key performance metrics (working with GM)
Maintain cleanliness and safety standards throughout the facility
Ensure compliance with health and safety regulations
Oversee equipment maintenance and inventory
Coordinate promotions, events, and challenges
Work with marketing teams on campaigns (social media, email, etc.)
Enforce safety protocols and liability procedures
Ensure proper use of equipment and injury prevention practices
Stay updated on fitness industry regulations and trends
Personal train as a 1099 independent contractor