Fitness Manager

Arch Amenities Group•San Diego, CA

About The Position

The Fitness Manager is responsible to help lead operations, programming, and staff management at one of our premier fitness centers. The ideal candidate will demonstrate strong leadership, operational excellence, and a passion for member service and wellness programming. This includes overseeing staff, ensuring high-quality programming, maintaining safety and cleanliness standards, optimizing budgets, and driving membership satisfaction and retention.

Requirements

Bachelor's degree in Health, Fitness, Business Management, or a related field required.
Current Personal Training and/or Group Fitness certifications strongly preferred (ACE, NASM, AFAA, ACSM, etc.).
CPR and First Aid certifications required (or willingness to obtain upon hire).
3+ years of supervisory experience in a fitness or health club environment.
Proven ability to manage staff, create schedules, and lead diverse teams.
Strong financial acumen and ability to manage departmental budgets.
Experience with strategic planning, marketing, and program development.
Excellent customer service, organizational, and written/verbal communication skills.
Proficient in Microsoft Office and facility management software.
Energetic, enthusiastic, and motivational with a hands-on leadership style.
Ability to work a flexible schedule including evenings, weekends, and holidays as needed.
Ability to lift 45 pounds and occasionally up to 75 pounds.
Regularly required to sit, stand, walk, bend, kneel, reach, push/pull, and operate fitness equipment.
Must be able to visually and aurally observe facility activity and interact with members.
Exposure to cleaning products, varying temperatures, and indoor/outdoor conditions.
Bachelor's degree in health, fitness or business management field
Strategic planning, membership marketing and sales, employee supervision and training, fitness/health promotion, programming, and financial management skills
Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.
This position required the ability to sit, stand, walk, climb, bend, balance, stoop, kneel, crouch, reach, push, pull, and lift.
This position will require the following physical requirements: fingering, grasping, seeing, visual acuity (near and far) and hearing.
The employee will be required to operate the following tools: golf clubs, computer, calculator or inventory control devices.
Hazards include extreme temperatures and wet and humid conditions. This position will involve working with chemicals, detergents and cleaners and mechanical equipment.
Must be able to operate motorized equipment
Must be able to lift 45-pound weight plates
Employee may occasionally lift and/or move up to 75 pounds
Excellent customer service skills
Efficient, well organized, and able to handle a variety of duties simultaneously
Professional manner, discretion, and appearance
Excellent verbal and written skills
Energetic, enthusiastic and motivational
Effective leadership skills and strong work ethic
Proficient in appropriate computer skills and office equipment
Ability to stand for long periods of time
Awareness of proper body mechanics to prevent injury
This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
Available to work nights, weekends, and holidays

Nice To Haves

Personal Training and or certifications associated with the industry are highly desirable

Responsibilities

Develop and maintain a comprehensive operations manual including policies, procedures, and maintenance guidelines.
Oversee day-to-day operations, including equipment upkeep, facility cleanliness, safety compliance, and scheduling.
Submit required administrative reports (e.g., monthly reports, payroll, inventory) in line with Arch Amenities Group policies.
Manage and implement a preventative maintenance program for all equipment.
Ensure compliance with all state licensing and health/safety requirements.
Serve as Manager on Duty (MOD) as needed and ensure adequate MOD coverage.
Supervise all fitness team members including hiring, onboarding, scheduling, training, evaluating, coaching, and, if needed, disciplinary action.
Conduct regular team meetings and ongoing staff development training.
Monitor team performance and deliver annual performance reviews.
Foster a collaborative and service-oriented team environment.
Oversee and enhance fitness programming, personal training, and group fitness offerings.
Develop annual strategic plans including goals for operations, marketing, member engagement, and financial performance.
Implement and evaluate initiatives to drive member acquisition, engagement, and retention.
Regularly assess and improve service offerings based on member feedback and industry trends.
Provide exceptional customer service and follow up on guest feedback promptly.
Ensure the facility is secure and only accessed by authorized members and guests.
Maintain a welcoming, inclusive, and professional atmosphere for all members and visitors.
Assist in developing and executing facility marketing and promotions.
Create communications such as flyers, newsletters, and announcements to promote programs and initiatives.
Collaborate with internal teams on public relations and outreach.
The Fitness Manager supervises staff and acts as the Manager on Duty
Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operations Director's approval, forwards recommended changes to the client.
Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
Maintains a monthly inventory of supplies, equipment, and or products.
Writes articles or press releases for the facility, when applicable.
Conducts on-going training/educational programs for department. Holds team meetings on a regular schedule.
Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
Assesses all employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
Directs and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
Attends all management functions and meetings associated with client.
Develops annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.
Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
Develops and implements systematic membership programs that targets new members, general memberships, and infrequent users.
Ensure compliance with all state licensing and health requirements.
Other duties as assigned