Fitness Manager

UFC Gym-posted 4 months ago

Full-time • Mid Level

Pembroke Pines, FL

1,001-5,000 employees

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The Fitness Manager (FM) is responsible for ensuring a positive customer experience, both personally and through Coach supervision. FM’s are responsible for delivering great member service and private training & supplement revenue. As needed, they address member issues, employee relations issues, and oversee scheduling and timekeeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. FM’s are responsible for the successful attainment of revenue goals pertaining to private training and supplements.

Recruit, hire, train and develop a strong team of coaches and potential leaders.
Maintain a fully engaged and high performing Personal Training/MMA team that aligns with company values and goals.
Ensure Coaches are productive, that revenue and service goals are properly communicated and that the Club remains on-track to attain daily, weekly and monthly financial goals.
Set monthly, weekly and daily goals and objectives, which are consistent with those of the Company.
Conduct monthly, weekly and daily meetings with Coaches to review performance and operations, as well as offer direction, motivation and guidance towards achieving personal and club goals.
Handle member service matters, such as providing tours of the Club, explaining services offered by the Fitness Department and signing members up for training agreements and appointments.
Mediates member issues and complaints in a timely and effective manner, elevating issues when appropriate.
Perform various administrative and housekeeping duties within assigned areas as needed.
Alert the Operations staff of repairs and maintenance needs in the club.
Conduct facility walk-throughs daily.
Comply with operational procedures in the club and follow up with compliance checks through the monitoring of club systems and employee performance.
Work the floor to assist members and encourage their involvement in private training.
Ensure accurate administration of client programs, supplement purchases, measurement tracking and workout programs.
Assist in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
Sell training sessions and execute an effective prospecting strategy.
Review daily club sales performance and individual employee performance statistics with the VP and staff members to identify issues and clarify behaviors needed to achieve club sales goals.
Administer company policies as they relate to the sales process.
Independently schedule and manage client appointments to ensure optimal time management and service delivery.
Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.

In depth knowledge of Personal Training techniques from assessment to program design.
Possesses a working knowledge of the DotFIT program and software.
Must be able to operate and adjust all Fitness equipment.
Knowledge of company policies, practices and procedures, including emergency and safety procedures.
Strong interpersonal and communication skills.
Possesses a strong customer service focus.
Understands and follows oral and written instructions.
Possesses strong organizational skills.
Must be computer proficient, with basic skills in Microsoft Word and Excel.
Minimum of 1 certification from organization recognized by UFC Gym.
Current CPR/AED certification.
High school diploma or GED.
Four-year degree in a related field recognized by UFC Gym (preferred).
Minimum 1 year of related experience.
Experience in management/employee relations preferred.

Four-year degree in a related field recognized by UFC Gym (preferred).
Experience in management/employee relations preferred.

Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance
Wellness resources

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