Fitness Front Desk Attendant

Congressional Country Club•Bethesda, MD

About The Position

Do you enjoy making people feel welcome the moment they walk in? Are you great at remembering names and building genuine connections? Do you naturally greet everyone with a smile and positive energy? If this sounds like you, Congressional Country Club would love to meet you. We are seeking a Fitness Center Member Services Desk Attendant who serves as the first and last impression of our Fitness Center. This role supports members and teammates, creates a welcoming environment, and helps ensure every Member enjoys an exceptional fitness experience. There may also be opportunities to teach a fitness class in the absence of a Personal Trainer. Congressional Country Club is built on teamwork, service excellence, and the belief that together, we can achieve more. We are seeking team members who are driven, people-focused, and committed to making a positive impact every day.

Requirements

Passion for fitness and member engagement (required)
Minimum of one year of customer service and/or hospitality experience
Working proficiency in Microsoft Excel, Word, Outlook, and Publisher
Ability to stand and/or sit for extended periods during scheduled shifts

Responsibilities

Greet Members and guests warmly, answer questions, and deliver exceptional service
Serve as a knowledgeable resource for Fitness Center programs, reservations, and events
Perform opening and closing procedures for the facility
Answer phone calls promptly and professionally (within three rings)
Create accurate reservations for personal training, Pilates, and special events
Address Members by name and direct them to the appropriate areas
Support Fitness and Youth Fitness programming as an extension of the department
Assist with marketing and promoting Club events through calls, signage, and mailings
Maintain clear and updated fitness center communications and postings
Re-rack free weights (up to 45 lbs) and help maintain a safe, organized space
Availability to work evenings, weekends, and holidays, including holidays
Weekdays 11:00 AM-8:00 PM and weekends 7:00 AM-5:00 PM or 1:00 PM-5:00 PM

Benefits

Full-time position
Complimentary meals and parking
Health, Dental, and Vision Insurance (available to full-time and part-time Team Members)
Flexible Spending Account (FSA)
401(k) with employer match
Employee discounts on golf, tennis, and fitness apparel
The Congressional Country Club offers competitive benefits that focus on total well-being and support a healthy work-life balance.

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