Fitness Floor Support PT

THE JEWISH COMMUNITY CENTER OF GREATER COLUMBUS•Columbus, OH

6d•$14 - $18

About The Position

Provides outstanding customer service to JCC members in the Rec & Well / Fitness Department(s) by orienting, educating, supplying, and assisting wherever and whenever required.

Requirements

High School Diploma
CPR/First Aid Certified (The JCC will certify if needed.)
The successful candidate is focused on providing JCC members with a stellar customer experience, possesses outstanding verbal and written communication skills and is willing to learn about JCC fitness, recreation and wellness programming and equipment.
The position sometimes requires standing and walking for long periods of time and the ability to lift up to 45 pounds.

Nice To Haves

1 year experience in a similar position preferred but not required.

Responsibilities

Fitness Desk – Provides front line customer service for members engaging in fitness programs and services.
Learn, understand and communicate accurate knowledge of all services offered by the fitness, recreation and wellness departments.
Communicate important department information to appropriate JCC staff (fitness office, aquatics, front desk, trainers, instructors, active manager, housekeepers, maintenance, and member services department) as needed in a timely and consistent manner.
Assists with class reservations, program registration, purchasing passes and packages, basic app support and general inquiries.
Monitors cardio floor for cleanliness during peak times/seasons while keeping an eye on desk needs.
Monitors member needs in person and by phone. Returns voicemails as needed.
Troubleshoots minor equipment & systems issues – cable/internet, battery replacement, restarting equipment, communicating updates, etc.
Fitness Attendant – Addresses any needs immediately on the fitness floor to ensure cleanliness of equipment and group training areas while attending to member needs.
Set up spaces for programs.
Tidy bands / weights / accessories and yoga props.
Lubricate equipment.
Empty fitness floor trash nightly and replenish wipes as needed.
Wipe down, or provide detailed cleaning, of equipment as needed.
Maintain a standard of excellence (cleanliness) within the cardio floors, weight rooms, stretching areas, studio spaces, racquetball courts, golf simulator, etc. in accordance with a the provided checklist.
Circulate in the cardio and weight room areas; speak with members and assist them as appropriate.
Provide JCC members outstanding customer service as they navigate the fitness floor.
Greet members and staff by name if possible at every point of contact.
Educate members on programs and services available through the JCC; including new class offerings.
Weekend responsibilities also including circulating throughout the entire JCC building.
Proficiency in all JCC software programs and applications; e.g., Paycom, Traction Rec, Upace/My J, Golf Simulator, etc.
Report safety, housekeeping, maintenance or any other concerns to Supervisor.
Politely enforce fitness floor policies as set forth.
All other duties as assigned.