Fitness Facility General Manager

D1 Training - Flight Fitness LLC

1d•$50,000 - $75,000

About The Position

If you are a World Class Manager who loves the ﬁtness industry & has the ability to manage AND grow a franchise location in one of the fastest growing ﬁtness franchises in the United States...this management & sales position at D1 Training is for you! THIS IS NOT an entry level position. This Manager should have the ability to step in & manage a 7+ ﬁgure business independently. This role is designed for an already highly skilled salesperson, highly proﬁcient manager, ﬁtness industry experience encouraged, who is prepared to immediately step into a leadership role with a semi-absentee owner. If the opportunity above excites you—if you want to love coming to work every day, make a meaningful impact on thousands of lives, and step into a role that plays a vital part in the continued growth of the D1 brand across the United States—this position may be for you. This role offers the opportunity to elevate your career by stepping into the “big leagues” alongside some of the most respected names in the industry. If you thrive in dynamic environments and are ready to perform at a high level, we encourage you to continue reading and apply. However, if the description above does not excite you, or if you are not someone who can consistently make smart, effective decisions in critical, high-pressure situations, this role will not be a ﬁt. In that case, please do not apply. Key Skills Required For Position: SALES. You should be able to walk in on day 1 & close over 60% of the leads you sit down to meet with. KPI Expectations: Out of 300 prospects, get 50% to schedule, 60% to show, 60% to close. YOU should love BEING the salesperson vs "managing" salespeople. LEADERSHIP. You should be a ﬁrst one in, last one out leader. You should be able to hold weekly 1 on 1 meetings, weekly staff meetings, hold staff accountable, & lead your team to business growth. (Must be a strong & conﬁdent leader who can handle the pressure of this big time role.) FINANCE. You need to have the ability to manage the facility P&L. You will meet with ownership monthly to review your budget vs what actually happened line item by line item. This Manager Can Expect: To join a fun team that understands how to WORK & PLAY hard (ex: playing catch during lunch on our indoor turf) To facilitate staff meetings each week covering key data points with their team & moving the needle forward by both informing & inspiring their team to take action on key changes. To meet with the facility owners weekly to discuss lead generation metrics via direct response advertising, lead nurture metrics, sales metrics, fulﬁllment metrics, retention metrics, ascension metrics, LTV vs COA metrics, revenue metrics, overhead metrics, etc. To be held accountable in ﬁnancial meetings to an annual budget that predicts line by line revenue categories, overhead categories, COGS, etc. To be poised when meeting & interacting with celebrities & professional athletes…this manager must provide the same world class experience to EVERY SINGLE PERSON who walks in the door. Serve as a key point of contact with members, with emphasis on providing the D1 customer experience. Duties include: Assisting with check-ins Setting up new memberships in POS system Collecting and processing payments Providing front desk sales and information Assisting with special events Managing retails sales Ensure accurate and timely ﬁnancial transactions and associated reporting through MindBody POS system. Maintain daily/weekly statistical and ﬁnancial reports. Maintain retail inventory to assure adequate stock and prevent shrinkage. Serve as a point of contact for vendors. Ensure proper levels of service are maintained which include: Communications Monthly retail sales quota Supply items Light housekeeping duties as needed to maintain facility

Requirements

SALES. You should be able to walk in on day 1 & close over 60% of the leads you sit down to meet with. KPI Expectations: Out of 300 prospects, get 50% to schedule, 60% to show, 60% to close. YOU should love BEING the salesperson vs "managing" salespeople.
LEADERSHIP. You should be a ﬁrst one in, last one out leader. You should be able to hold weekly 1 on 1 meetings, weekly staff meetings, hold staff accountable, & lead your team to business growth. (Must be a strong & conﬁdent leader who can handle the pressure of this big time role.)
FINANCE. You need to have the ability to manage the facility P&L. You will meet with ownership monthly to review your budget vs what actually happened line item by line item.
Proﬁcient in Microsoft Excel and other Office applications
Experience in dealing directly with clients and providing a positive client experience
Effective time management and follow-through skills
Excellent communication skills and the ability to interact effectively with all stakeholders of the company (owners, associates, clients, community leaders, D1 leadership team)
Attention to detail with critical thinking skills
Positive, energetic attitude with the ability to multi-task and perform a wide variety of roles
Adherence to, and promotion of, the D1 Core Values
Growth of membership/personal training and retention by providing exceptional customer service in the facility
Accurate and timely completion of daily job duties
Effective collaboration with vendors to ensure proper service levels for the facility and clientele
Adherence to standard policies and procedures to safeguard the assets of the company
Associate Degree
5+ years of management
Can out-sell anyone in the room & loves it
Knowledge of gym and retail operations
Positive and energetic personality with a “can do” attitude
Is a manager who will be the ﬁrst one in & the last one to leave

Responsibilities

Assisting with check-ins
Setting up new memberships in POS system
Collecting and processing payments
Providing front desk sales and information
Assisting with special events
Managing retails sales
Ensure accurate and timely ﬁnancial transactions and associated reporting through MindBody POS system.
Maintain daily/weekly statistical and ﬁnancial reports.
Maintain retail inventory to assure adequate stock and prevent shrinkage.
Communications
Monthly retail sales quota
Supply items
Light housekeeping duties as needed to maintain facility