Fitness Coach - Arnold (Greater Annapolis)

YMCA Central Maryland•Arnold, MD

About The Position

POSITION SUMMARY: Under the supervision of the Fitness Director, or other assigned associate, Fitness Coach is responsible for delivering excellent services to all members, guest, and program participants. The primary function of the Fitness Coach will be to highly engage with members, guest, and program participants including fitness appointments, general member use, member services/events, and providing a safe environment. ESSENTIAL FUNCTIONS: Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate. Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interactionRegularly circulating through the fitness center(s) greeting, interacting, and supporting member’s use including enforce guidelines and policies, offering support and suggestions, or giving general support and encouragement remembering to be sensitivity and patience with member’s different needsConduct high quality and highly engaged fitness appointment for members to be better educated and establish good workout habitsMake equipment accessible for all membersCoach and encourage members to meet their wellness goalsMonitor, clean, and inspect equipment regularly; report any challenges or concernsAdhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interactionLeader in handling conflict, concerns, member frustrations, and unusual center situationsInforming proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)Focus on quality experiences and engagement within programs, services, and activitiesPromotes a professional image and maintains a clean and safe environment at all times. Ability to work with diverse population, all ages, genders, and sexual orientations Attend and actively participate in all meetings as assignedIncorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct Communicate the Y mission and objectives to the community. Assist in all other areas as assigned.

Responsibilities

Reports to work in uniform a minimum of ten minutes prior to assigned shift in order to receive communications and instructions from supervisor or associate.
Provide excellent services to members, guest, and program participants in the Y center, on the phone, and through email exchange
Through engagement, build meaningful relationships with members, guest, and program participants with positive and solution driven interaction
Regularly circulating through the fitness center(s) greeting, interacting, and supporting member’s use including enforce guidelines and policies, offering support and suggestions, or giving general support and encouragement remembering to be sensitivity and patience with member’s different needs
Conduct high quality and highly engaged fitness appointment for members to be better educated and establish good workout habits
Make equipment accessible for all members
Coach and encourage members to meet their wellness goals
Monitor, clean, and inspect equipment regularly; report any challenges or concerns
Adhere/enforce to all policies, guidelines, rules, and best practices as outlined by the Y in Central Maryland with positive interaction
Leader in handling conflict, concerns, member frustrations, and unusual center situations
Informing proper leaders of operating challenges and/or conflicts during operating hours (either with members and/or associates)
Focus on quality experiences and engagement within programs, services, and activities
Promotes a professional image and maintains a clean and safe environment at all times.
Ability to work with diverse population, all ages, genders, and sexual orientations
Attend and actively participate in all meetings as assigned
Incorporate the four character values of the YMCA: Caring, Honesty, Respect, and Responsibility and adhere to the YCM Code of Conduct
Communicate the Y mission and objectives to the community.
Assist in all other areas as assigned.