Fitness Center Member Support

JCCs of North America • Los Gatos, CA

94d • $16 - $17

About The Position

Front Desk Attendants play a key role in welcoming members to the Addison-Penzak Jewish Community Center (part of Jewish Silicon Valley). The Front Desk Attendants responsibilities are to make sure people are directed to the appropriate departments and to provide people with the answers they need about our events and programming. They deliver beyond our members expectations, contribute to member retention, and create a friendly and welcoming environment. This role's mission is to create a safe and welcoming environment for the community that fosters the well-being of all people and is rooted in Jewish values and traditions.

Requirements

• Strong customer service experience.
• Exceptional attention to detail and follow-through.
• Ability to follow changing directives and communicate impacts clearly and effectively.
• Ability to work as part of a team in conjunction with all levels and departments of the JCC and our community.
• Maintain confidential information at all times.
• Demonstrate superior communication skills both verbally and written.
• Be highly comfortable with various web applications/portals and device technologies including Smartphones, Tablets and Windows based computer applications.
• Maintain a can-do, friendly, supportive demeanor at all times.
• Maintain a commitment to service through a Jewish lens.
• Ability to answer phone calls and transfer when needed to the correct department.
• 1 year of demonstrated excellence in Customer Service (preferred).
• Understands the importance of administrative and safety procedures.
• Demonstrated effective communication skills - both verbally and written.
• Consistent positive attitude (required).
• Can-Do! work ethic.
• Ability to multi-task through competing priorities.

Responsibilities

• Meet, greet, and provide information to every member/guest requesting access to the facility.
• Check-in guests with reservations for pool/fitness/tennis facilities using the automated reservation system.
• Assist members/guests by providing wayfinding services and information.
• Maintain a cleanly workstation.
• Have a comprehensive knowledge of day to day operations and events within the facility.
• Perform other duties as required or directed by Management and/or as business dictates.

Benefits

• Free Gym/Pool Membership while employed!
• Pay Range: $16.00 - $17.50 pr hour

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations