Fitness Center Manager

MCR Hotels•Fort Worth, TX

9d•Onsite

About The Position

American Airlines – The Landing at Skyview 6 The Fitness Center Manager oversees daily operations of the gym, ensuring members and guests enjoy an outstanding experience while driving the Fitness Center’s financial success. Recruit, hire, train, schedule, and manage team members. Complete onboarding responsibilities for all new hires. Oversee and supervise the Fitness Center team members on a day-to-day basis, tracking performance and managing performance issues. Enforce company policies and procedures consistently with all team members. Ensure the Fitness Center is staffed and operational during all business hours. Supervise member services to maintain a consistently high level of customer satisfaction. Provide customer service support to team members, guests and members, including membership enrollments, terminations, and general inquiries. Perform front desk responsibilities, including greeting members, conducting tours, and resolving service questions or concerns. Foster and manage quality relationships with owner, members and guests. Foster and maintain a professional and positive image of the Fitness Center. Train team members on current marketing campaigns and promotions. Address and resolve member and guest comments and concerns. Monitor inventory and place supply orders as needed. Design, implement, and evaluate a variety of fitness, health promotions tailored to owner’s needs. Ensure the Fitness Center, exercise areas and locker rooms are monitored, safe, and compliant with health and safety guidelines. Ensure that the Fitness Center is well stocked and clean. Lead and manage the group exercise program, including scheduling and instruction. Manage the lost and found program, ensuring any items left behind by members and guest are returned to the rightful owner. Manage locker room inventory. Ensure all fitness equipment is safe, clean, and in good working condition. Schedule regular inspections, maintenance, arranging repairs or replacements, and removing faulty equipment from use and maintaining accurate documentation. Ensure Fitness Center team members are trained on proper equipment use and cleaning procedures. Perform other tasks and duties as assigned to support the department’s success and exceed owner’s expectations. Manage fitness app/website used for workouts, class scheduling, tracking progress, or member engagement Ensure app integrates smoothly with gym equipment, wearable devices, and membership systems Train team members on how to use the app effectively Monitoring app performance, updates, and user feedback to improve the member experience Coordinating with app providers for troubleshooting, upgrades, and data security Use app data to track participation, engagement, and program effectiveness Ensure member data privacy and compliance with relevant regulations Develop and implement a marketing plan to attract new members Manage sales & marketing efforts and monitor membership trends Address inquiries, tours, and membership concerns to drive sign-ups Train and supervise team members to contribute to membership targets Build relationships with current members to improve retention Drive, track and report on key metrics regularly. Participate in the completion of the P/L. Assist in the development of the department budget and strategic business plan and monitor for progress monthly as a part of client monthly operations updates as measured against annual goals.

Requirements

Must have employment eligibility in the U.S.
Minimum High School Diploma or equivalent.
Minimum of 3 years of management experience in a fitness environment, including hands-on training experience leading group exercise classes and tailoring workouts for various fitness levels.
Computer literate.
Strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook).
Current CPR/AED/First Aid certification is required.
Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
A Monday - Sunday schedule that allows availability to work weekdays, holidays, and weekends based on the demands of the hotel. 5:30am to 2pm Shift.
Ability to lift 50 pounds or greater at one time.
Ability to remain on feet most of the workday.
Function of total body movements and movement patterns to be able to demonstrate proper technique.
Physical demands include, but are not limited to bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking.
Often required to stand, walk, climb or balance; stoop, kneel, crouch or crawl.
The ability to move freely in and around obstacles common in gyms.

Nice To Haves

Bachelor’s Degree in Exercise Science, Kinesiology, fitness or business-related fields preferred.
Current certification from a nationally accredited industry association such as NASM, ACSM, NSCA, ACE is preferred.

Responsibilities

Recruit, hire, train, schedule, and manage team members.
Complete onboarding responsibilities for all new hires.
Oversee and supervise the Fitness Center team members on a day-to-day basis, tracking performance and managing performance issues.
Enforce company policies and procedures consistently with all team members.
Ensure the Fitness Center is staffed and operational during all business hours.
Supervise member services to maintain a consistently high level of customer satisfaction.
Provide customer service support to team members, guests and members, including membership enrollments, terminations, and general inquiries.
Perform front desk responsibilities, including greeting members, conducting tours, and resolving service questions or concerns.
Foster and manage quality relationships with owner, members and guests.
Foster and maintain a professional and positive image of the Fitness Center.
Train team members on current marketing campaigns and promotions.
Address and resolve member and guest comments and concerns.
Monitor inventory and place supply orders as needed.
Design, implement, and evaluate a variety of fitness, health promotions tailored to owner’s needs.
Ensure the Fitness Center, exercise areas and locker rooms are monitored, safe, and compliant with health and safety guidelines.
Ensure that the Fitness Center is well stocked and clean.
Lead and manage the group exercise program, including scheduling and instruction.
Manage the lost and found program, ensuring any items left behind by members and guest are returned to the rightful owner.
Manage locker room inventory.
Ensure all fitness equipment is safe, clean, and in good working condition.
Schedule regular inspections, maintenance, arranging repairs or replacements, and removing faulty equipment from use and maintaining accurate documentation.
Ensure Fitness Center team members are trained on proper equipment use and cleaning procedures.
Perform other tasks and duties as assigned to support the department’s success and exceed owner’s expectations.
Manage fitness app/website used for workouts, class scheduling, tracking progress, or member engagement
Ensure app integrates smoothly with gym equipment, wearable devices, and membership systems
Train team members on how to use the app effectively
Monitoring app performance, updates, and user feedback to improve the member experience
Coordinating with app providers for troubleshooting, upgrades, and data security
Use app data to track participation, engagement, and program effectiveness
Ensure member data privacy and compliance with relevant regulations
Develop and implement a marketing plan to attract new members
Manage sales & marketing efforts and monitor membership trends
Address inquiries, tours, and membership concerns to drive sign-ups
Train and supervise team members to contribute to membership targets
Build relationships with current members to improve retention
Drive, track and report on key metrics regularly.
Participate in the completion of the P/L.
Assist in the development of the department budget and strategic business plan and monitor for progress monthly as a part of client monthly operations updates as measured against annual goals.