Fitness Center Floor Staff

JCCs of North America • Owings Mills, MD

97d

About The Position

The Fitness Center Staff (Staff) are the face of JCC Fitness! They are the front line and hold the great responsibility of being able to make or break a member's experience at the J. The safety and experience of all members is the top priority of the Staff. Staff must take the initiative to meet, greet, and assist all members. Staff must be able to communicate and relate well with others. Staff are responsible for customer service, standard operations, monitoring, and cleanliness of the JCC Fitness Center.

Requirements

• CPR/AED Certification
• First Aid Certification
• Current and broad knowledge of equipment and body mechanics
• Strong customer service skills including an outgoing personality; a friendly disposition, self-confidence, and maturity
• The ability to work a flexible schedule
• The ability to maintain a healthy and neat appearance
• Practical experience in the field

Nice To Haves

• Current Personal Training Certification (nationally recognized and NCCA accredited) is preferred

Responsibilities

• Practice a high-level of customer service
• Take a proactive approach to member retention by developing solid relationships and serving each member above and beyond expectations
• Maintain a positive, enthusiastic, and helpful attitude
• Represent the JCC of Greater Baltimore Fitness Department in a positive and professional manner at all times
• Address members' concerns, suggestions, and complaints in a timely, professional, and consistent manner
• Provide and schedule new member Welcome Workouts
• Ensure equipment is in good working order and clean daily as requested
• If equipment is in need of service, follow established procedures to either fix equipment or notify the appropriate responsible parties
• Attend regularly scheduled meetings for department
• Shift duties
• Complete hourly headcounts
• Check your JCC email with regularity for news and updates
• Familiarize yourself with the program guide so that you may educate our members and/or answer their questions about programs and events that take place within our buildings
• Perform other duties as assigned

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations