Fitness and Wellness Manager, Personal Training

SHALOM AUSTIN•Austin, TX

2d•$70,000 - $80,000•Hybrid

About The Position

We need you to fill the role of Fitness and Wellness Manager, Personal Training. This is a full-time, exempt, salaried and commission position. Under the direction of the Fitness and Wellness Director, the Fitness and Wellness Manager oversees the Personal Training and Fitness Attendant teams to ensure a high-quality, safe, and welcoming fitness experience for all members and guests. This role is responsible for leading, developing, and evaluating the success of the Personal Training program through strong member communication, consistent follow-ups, and regular review of performance data. The Manager supports staff accountability while maintaining operational excellence across the fitness floor, ensuring the facility remains clean, organized, and fully operational. Through effective leadership, data-informed decision-making, and a commitment to service excellence, the Fitness and Wellness Manager plays a key role in driving program success, member engagement, and overall department standards.

Requirements

Current nationally recognized personal training certification (e.g., NASM, ACE, ACSM, NSCA)
Minimum of 2–3 years of experience as a personal trainer, with demonstrated success in client results and retention
Strong interpersonal and communication skills with the ability to engage, motivate, and provide feedback to both staff and members
Ability to manage schedules, priorities, and multiple responsibilities in a fast-paced environment
Knowledge of fitness floor operations, safety standards, and risk management practices
Proficiency in basic technology systems

Nice To Haves

Bachelor’s degree in Exercise Science, Kinesiology, Health & Wellness, Business, or a related field, or equivalent professional experience
At least 1 year of experience in a leadership, supervisory, or management role within a fitness or wellness environment
Experience reviewing performance metrics, revenue data, and program outcomes to inform decision-making
Experience managing or contributing to budget planning, forecasting, and financial reporting
Demonstrated success in growing personal training revenue and improving client retention
Previous experience collaborating with marketing teams on program promotion and communication strategies
Additional certifications in specialty areas (e.g., corrective exercise, nutrition coaching, group fitness, behavior change)
Experience working in a nonprofit, community-based, or membership-driven organization
Strong coaching and mentorship skills with a passion for staff development and leadership growth

Responsibilities

Lead, supervise, and support a team of personal trainers and fitness attendants, fostering a culture of professionalism, accountability, and continuous development.
Recruit, onboard, train, and evaluate personal training and fitness attendant staff to ensure high service and coaching standards.
Oversee the success of the personal training program through regular review of revenue, client retention, utilization, and performance metrics.
Ensure strong, consistent communication between trainers and members, including timely follow-ups, progress check-ins, and goal reviews.
Coach trainers on sales conversations, consultations, and member engagement to drive program growth and retention.
Conduct regular one-on-one meetings, observations, and performance feedback sessions with trainers and attendants.
Coordinate the timely promotion of personal training services and programs, ensuring all marketing materials and communications are approved by and distributed in collaboration with the Marketing team.
Review and analyze budget reports, provide key data insights to leadership, and take a lead role in budget planning and forecasting for the Personal Training program and Fitness Center needs.
Collaborate with leadership to set goals, benchmarks, and strategies for program improvement.
Ensure accurate documentation, scheduling, and use of systems related to client management and training sessions.
Address member feedback, concerns, and escalations in a professional and timely manner.
Support daily fitness floor operations and collaborate with Fitness Attendants to maintain a safe, clean, and organized facility.
Monitor inventory levels and manage fitness-related supplies and equipment to ensure availability, organization, and efficient use.
Identify, report, and follow up immediately on damaged or malfunctioning equipment to ensure member safety and minimize service disruptions.
Oversee and support payroll processes for the Personal Training and Fitness Attendant teams, ensuring accurate timekeeping, commission tracking, and timely submission in compliance with organizational policies.
Ensure compliance with organizational policies, safety standards, and industry best practices.
Serve as a role model for the organization’s mission, values, and commitment to member experience.

Benefits

We’ll provide a FREE membership to the fitness and aquatics center, and offer you discounts on programs, including personal training.
Our staff have regular opportunities for training and continuing education.
We offer outstanding medical insurance coverage through Cigna, and we’ll pay over 80% of the premium cost of our base plan on your behalf.
You will have the option to contribute to our 403(b) with and the opportunity for a company match.
We provide life and long-term disability insurance, and we pay 100% of the cost for you.
First-year employees receive: 18 days of paid time off, and more than 15 Jewish and Federal holidays.
We’ll offer you up to a 50% discount for your kiddos in our amazing early childhood program, as enrollment allows.
You will have access to our amazing Employee Assistance Program (EAP).
We understand that you need a work/life balance and that you have commitments outside of the workplace, so we’ll do our very best to offer you some flexibility in your work schedule.
We’ll provide you with the opportunity to make a difference in the Central Texas Jewish community every day.