Full Time Fitness Ambassador
About The Position
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! The Fitness Ambassador is an entry-level trainer who provides a dynamic and engaging presence within the club, responsible for creating a welcoming and inclusive environment for all members. This role blends customer service excellence with active fitness floor interaction to enhance the overall member experience. Demonstrates genuine enthusiasm for fitness and member well-being, proactively connects with individuals during their workouts, and fosters a supportive atmosphere through encouragement and guidance. Key responsibilities include greeting members with energy and professionalism, assisting with inquiries, promoting club programs, and maintaining a clean and safe workout space. This position is well-suited for individuals who thrive on building relationships, motivating others, and contributing to a positive club culture.
Requirements
- High school diploma or equivalent required.
- Must be 18 years of age or older
- Prior experience in customer service, hospitality, or fitness preferred.
- Strong interpersonal and communication skills.
- Demonstrated reliability, punctuality, and ability to work independently.
- Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).
Nice To Haves
- Level 1 Trainer: Uncertified, actively working towards Certification
- Level 2 Trainer: Certified with NCSF or other Nationally Accredited Certification
Responsibilities
- Greet all members with enthusiasm, professionalism, and courtesy.
- Assist with member check-ins, club tours, info calls, account inquiries, and membership updates.
- Foster a welcoming and inclusive environment aligned with the club’s 'Judgement Free Zone' philosophy.
- Engage with members on the fitness floor to provide encouragement and support.
- Promote club programs, personal training services, and special events.
- Demonstrate basic knowledge of cardio, strength, and functional training equipment (training provided).
- Assist members with proper equipment usage and safety techniques.
- Support member retention by building rapport and encouraging positive workout experiences.
- Provide orientation and guidance to new members on basic workout routines and equipment use.
- Facilitates PE@PF fitness programs and assists members with fitness programs through the Planet Fitness App
- Perform routine cleaning and sanitization of equipment, locker rooms, and high-touch areas.
- Conduct light maintenance checks and promptly report any issues.
- Maintain a safe, organized, and visually appealing club environment.
Benefits
- Growth Opportunities over 90% of our management team started as an entry level team member!
- Tenure wage increases once certification is obtained
- PTO for all employees
- 401K Retirement Fund (Employer match up to 4%!)
- Health Insurance Options including Health, Dental, Vision, family life insurance, and more
- Basic Life Insurance & Short-Term Disability I00% Company Paid!
- Employee Assistance Program
- Free employee Black Card Membership including one free Black Card Membership for a direct family member
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
