Fiscal Services Citizen Advocate I

City Of Elgin • Elgin, IL

398d • $53,685 - $66,188

About The Position

The Fiscal Services Citizen Advocate I position is an entry-level role within the City of Elgin's Fiscal Services Department. This position involves performing a variety of clerical, cashiering, and citizen request processing tasks. The role requires effective communication with the public and the ability to handle various administrative duties, including data entry and customer service.

Requirements

• Knowledge of office practices and procedures.
• Good command of the English language.
• Ability to understand and follow oral and written instructions.
• Effective oral and written communication skills.
• Ability to respond to inquiries and provide assistance to the public.
• Ability to sort, classify, and prepare materials for filing or entry.
• Ability to take payments and balance receipts daily.
• Data entry speed of 120 kpm.
• Extensive knowledge of MS Office Suite and electronic mail systems.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Perform clerical and cashier duties under general supervision.
• Process payments received electronically, in person, and by mail.
• Balance daily transactions and deposit cash.
• Update and maintain records of all city customers.
• Issue bills, past due notices, and shut-off notices.
• Respond to customer inquiries in person or over the phone.
• Schedule customer appointments and create work orders for meter technicians.
• Provide backup support for the customer service division.
• Compile monthly reports for officials and the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed