FIS (Federal Inspection Station) Ambassador

Southeast Airport Services•Orlando, FL

12d

About The Position

FIS (Federal Inspection Station) Ambassador Multi-Lingual As a top provider of airport logistics services, we are looking for a dynamic, bilingual or multilingual team member with a strong commitment to delivering exceptional customer service in English and other required languages. The successful candidate will be fluent in reading, writing, and speaking English at a professional level, and possess the ability to communicate effectively across diverse cultures. A keen eye for detail, cultural awareness, and excellent interpersonal skills are key to thriving in this role. SCOPE OF RESPONSIBILITY: You will be working at the Landside and Airside. Providing Customer Service and translations to international Passengers Communicating with CBP and GOAA management. Federal Inspection Station (FIS) Ambassador: You will be working on the Airside: The FIS Ambassador provides translation to arriving international passengers. Every day you will be assigned the following duties: Completing translations between passengers and CBP officers in passport control and or secondary inspection. Organizing lines in the passport control area for international passengers. Distributing passengers to correct CBP booths Organizing passengers into correct CBP lines - Citizens or Visitors Making sure CBP and GOAA instructions are followed. Filling GOAA paperwork for the number of passengers on the flight, CBP officer count, and first and last passenger on the flight. Additional duties that may be asked if coverage needed: The FIS Ambassadors works with U.S Customs and Border Protection (CBP) Officers on the Airside. Ability to work a flexible schedule. Perform other work-related duties as requested or . PHYSICAL DEMANDS: While performing the duties of a FIS Ambassador the employee is regularly required to sit; stand; walk; use hands and fingers to handle or feel; reach with hands and arms, and work in a fast-paced environment. The employee must regularly lift and/or move up to 90 pounds or more if needed. Specific vision abilities required by this job include proximity vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Good hand/eye coordination is .

Requirements

Valid Driver’s License
Valid Social Security
Valid Passport or birth certificate
Us Citizen or Permanent Resident (if permanent Resident, additional stipulations apply)
Able to communicate in English fluently
Ability to work flexible schedules including nights/holidays and weekends.
Strong written and verbal communication skills
Must be able to frequently and steadily lift baggage at 90 pounds or above if asked to do so.
Must be self-motivated and willing to learn
Customer service driven.
Must be comfortable and capable of working safely around industrial equipment.
Ability to pass criminal background check to be badged in secure areas of an airport

Responsibilities

Providing Customer Service and translations to international Passengers
Communicating with CBP and GOAA management
Completing translations between passengers and CBP officers in passport control and or secondary inspection.
Organizing lines in the passport control area for international passengers.
Distributing passengers to correct CBP booths
Organizing passengers into correct CBP lines - Citizens or Visitors
Making sure CBP and GOAA instructions are followed.
Filling GOAA paperwork for the number of passengers on the flight, CBP officer count, and first and last passenger on the flight.
The FIS Ambassadors works with U.S Customs and Border Protection (CBP) Officers on the Airside.
Ability to work a flexible schedule.
Perform other work-related duties as requested or .