First Vice President, Product Management

Pennymac • Westlake Village, CA

13d • Onsite

About The Position

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
The Product Manager, Digital Customer Experience (DCX) will play a pivotal role in shaping how our customers interact with our brand across digital touchpoints. You will be responsible for defining and executing the product vision and strategy, ensuring a seamless and delightful experience for our users. You will own the mobile app, web, and digital platforms, driving innovation and optimization to increase user engagement, self service, mortgage production, customer satisfaction, and retention.
The First Vice President Business - Product Management is responsible for creating and managing the Product Owner and business analysis teams for a major technology initiative. As the FVP - Product Manager, you will provide ongoing business analysis support to maintain and enhance all applicable applications as a result of the deployment of the new platform.
The First VP Product Management will:
Define and champion the product vision and strategy for our mobile app, web, and digital platforms, aligning with the overall business goals. Manage key stakeholder relationships.
Deeply understand our customers' needs, behaviors, and pain points through user research, data analysis, and feedback loops.
Create and manage a prioritized product roadmap, outlining key initiatives to enhance the digital customer experience.
Work closely with cross-functional teams, including design, engineering, marketing, and customer support, to bring your product vision to life.
Lead the end-to-end product development process, from ideation and prototyping to launch and optimization.
Utilize data analytics to track key performance indicators (KPIs), measure product success, and inform decision-making.
Stay abreast of industry trends, emerging technologies, and competitor landscape to identify opportunities for innovation and growth.
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.
Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Requirements

• Bachelor’s degree or equivalent work experience
• 10+ years of relevant work experience.
• 5+ years of product management experience, with a proven track record of success in owning and launching digital products, particularly mobile apps and web platforms.
• A strong passion for understanding and advocating for customer needs, with a demonstrated ability to translate customer insights into product solutions.
• A strong strategic mindset with the ability to develop a clear product vision, set priorities, and make data-driven decisions.
• Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and lead cross-functional teams.
• A solid understanding of mobile and web technologies, with the ability to collaborate effectively with engineering teams.
• A proactive and solutions-oriented approach to tackling challenges and overcoming obstacles.
• Comfortable with data analysis and able to use data to drive insights and measure product performance.
• Experience operating in an Agile delivery model and managing cross-functional scrum efforts.
• Mortgage industry experience required.
• Strong understanding of the key financial and business drivers within mortgage banking.
• Strong project management skills with the ability to manage and prioritize multiple initiatives in a dynamic environment.

Responsibilities

• Define and champion the product vision and strategy for our mobile app, web, and digital platforms, aligning with the overall business goals.
• Manage key stakeholder relationships.
• Deeply understand our customers' needs, behaviors, and pain points through user research, data analysis, and feedback loops.
• Create and manage a prioritized product roadmap, outlining key initiatives to enhance the digital customer experience.
• Work closely with cross-functional teams, including design, engineering, marketing, and customer support, to bring your product vision to life.
• Lead the end-to-end product development process, from ideation and prototyping to launch and optimization.
• Utilize data analytics to track key performance indicators (KPIs), measure product success, and inform decision-making.
• Stay abreast of industry trends, emerging technologies, and competitor landscape to identify opportunities for innovation and growth.

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees