First Line Risk and Controls Advisory Lead

Flagstar Bank

About The Position

The First Line Risk and Control Advisory (FLRCA) Lead will assist ensuring the team achieves and maintains a consistent and efficient approach to the review of all required materials. The Team Lead will help with the review of all or a sampling of BU data. For example, new and renewal accounts/loans post opening/boarding and funding, for approval, completeness and accuracy including but not limited to regulatory requirements (for example, CRE, C&I, Syndication and Small Business). In addition, the Team Lead will perform a wide variety of tasks related to quality control servicing according to established policies, procedures and regulatory guidelines thus ensuring overall quality and integrity of the Bank’s Lending or Deposit portfolio. The FLRCA Team Lead will contribute to the analysis of findings from the FLRCA Analysts and Specialists review to assist the team in identifying trending errors and individual business unit/servicer performance. The Team Lead will also assist in the testing and validation of various reporting, (for example: quarterly Community Reinvestment Act, monthly Customer Information Program, the monthly Home Mortgage Disclosure Act reporting, etc.). As required, the Team Lead will assist with the onboarding and training of new Analysts and Specialists. They will also assist in the coaching and development of the existing team members. Activities require knowledge of the business unit(s) being supported, which could be call center, deposit operations or loan operations focused. (For example; new deposit accounts, credit approvals, loan documentation, loan systems, etc.). This role also requires excellent organizational and communication skills. Audit/exam/compliance reviews could also be part of this role to assist in gathering responses.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
10+ Years banking/lending and regulatory experience, depending on area of focus, compliance, audit, or risk experience.
Proven ability to partner effectively across all levels of the organization and develop positive working relationships.
Solid understanding of enterprise risk management frameworks, laws and regulations impacting financial institutions.
Able to manage and execute multiple complex projects within required timeframes.
Experience defining and documenting business processes and functions.
Ability to analyze and assess the adequacy of operational controls and identify opportunities for process improvement gains and efficiency gains.
Solid understanding of Sarbanes-Oxley requirements and Risk and Control Self-Assessments (RCSA).
Solid understanding of operational risk management and audit industry best practices.
Demonstrated ability to follow company policies, guidelines, and procedures.
Strong attention to detail, ability to multi-task and well-developed organizational skills.
Experienced supervising staff and ability to motivate a team to achieve success.
Demonstrated ability to maintain confidentiality using tact and diplomacy.
Excellent verbal and written communication skills and demonstrated success communicating with various levels within an organization along with presenting plans in a convincing way.
Ability to think critically and logically.
Highly perceptive, inquisitive and methodical.
Proactive self-starter with good people management skills and a strong work-ethic.
Strong analytical and problem-solving skills, proactive and solution oriented.
Moderate to advanced skill level with Microsoft Office including MS Word, MS Excel, and PowerPoint.

Nice To Haves

Undergraduate Degree (4 years or equivalent) - Business, Project Management, Finance, Accounting or related.
5+ years of business reporting and business writing.
5+ years conducting presentations and/or chairing meetings.
3+ years managing or coordinating project activities.

Responsibilities

Execution of Business Unit (BU) Risk Framework Activities.
Supports BUs and FLRC Manager in conducting RCSAs and the day-to-day management of the BU risk and control environment
Supports BUs in managing and monitoring issue remediation, including the development and execution of issue remediation plans.
Supports BU and FLRC Manager in risk reporting on a monthly and quarterly basis
Supports BU in the managing and monitoring of operational risk events, including reporting and remediation
Reviews daily reports to ensure BU standards are met, as applicable. For example, accurate customer service call protocols, client account set up, which could include interest rate, billing, product, account ownership, rate review, payment changes, transfers, annual reviews, risk rating changes, escrow, collateral, and Borrowing Base.
Assists FLRC Manager and the BU in enterprise risk initiatives in providing feedback and BU alignment to the design of enterprise programs
Assists in implementation, change management, and execution of BU responsibilities for enterprise-wide risk programs
Reports discrepancies found to relevant units and monitors correction as required.
Tracks errors by assigning to responsible unit and report same.
For errors requiring corrections, communicates to the applicable unit and monitors the timely correction of same, along with some corrections being made directly, when needed.
Assists in the ongoing processing of exception handing by pulling and working entries from tracking reports.
Assists FLRC Manager to ensure BUs business activities align with bank initiatives.
Leads compliance and/or regulatory initiatives and projects for multiple BUs.
Assists in the interpretation of complex regulatory requirements and effectively communicates the potential impact to affected business lines.
Assists in the development and implementation of regular communication methods to keep employees informed of policy, procedural and regulatory updates.
Regularly evaluates business processes and practices to ensure consistency with applicable regulatory requirements and expectations.
Attends and actively participates as BU’s partner support in various risk and compliance committees as designated by management.
Works with Corporate support departments to ensure procedural consistency, adherence to internal controls (SOX) and compliance with regulatory requirements.
Performs the quality assurance function(s) at the oversight level for call reviews, account/loan level for new accounts/loans and the maintenance on updates/loan modifications.
Ensures they are properly translated into the core system.
Monitors the integrity of data entered into the core system.
Ensures accurate processing of initial deposits, funding, payments, loan advance and transaction reversals necessary to maintain the accuracy in the core system.
Oversees completion of the monthly Quality Assurance requirements, which could include Privacy for customer call contacts, CIP for deposit accounts or HMDA, CRA, Flood, and Post-Closing reporting accuracy for loan accounts.
Assists in the maintenance and further development on a new hire onboarding training program.
Helps new team members with onboarding, training, and providing regular feedback until completion of training program.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

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