First Impression Receptionist

VGM Group, Inc•Waterloo, IA

5h•Onsite

About The Position

The First Impression Receptionist will provide welcoming customer service to our internal and external customers. This individual will act as the initial contact for visitors and phone inquiries, ensuring all are efficiently serviced and directed at appropriate personnel. While providing excellent customer service, the First Impression Receptionist will be tasked with administrative duties in support of VGM Group businesses.

Requirements

HS degree or equivalent.
Must have experience with face-to-face customer interaction and busy phone lines.
Qualified individuals must have excellent organizational and communication skills plus enjoy working in fast-paced environment.
Exhibit the foresight and confidence to see tasks and perform actions before direction is provided.
Proficient computer use, knowledge of MS Office and data entry experience required.

Responsibilities

Take ownership of the guest experience from arrival to departure, including visitor check-in, deliveries, and other onsite business needs.
Collaborate effectively with facilities team and other administrative personnel.
Update and edit front desk standard operating procedures.
Responsible for maintaining Walsh Theater, including checking system readiness, lights, and stocking water.
Maintain and audit employee temporary badges, visitor badges, etc.
Create security badges for all new hires, replacement needs, gym badges, and more.
Upload employee photos into HRIS and Microsoft Suite.
Take inventory and send out new employee welcome packages.
Communicate with internal and external parties via phone and email.
Maintain a clean and inviting appearance of our VGM buildings.
Administrative duties and data entry projects, as assigned.