First Assistant Store Manager

Valor LLC • Mason, OH

21d

About The Position

The First Assistant Store Manager (1st ASM) role is a strategic leadership development position designed for fully certified Assistant Store Managers who are ready to expand their leadership impact. This position functions as acting Store Manager in their absence and serves as the go-to leader during day, night, and weekend shifts. Flexible Schedule as Required; includes days, nights, weekends, holidays, and rotational assignments. Typically scheduled 2 weeks in advance As a Floater, the 1st ASM is not assigned to a “home store” but instead rotates across multiple locations to provide leadership coverage, operational support, and training reinforcement. This rotational model broadens leadership exposure, enhances adaptability, and prepares the individual for promotion to Store Manager.

Requirements

• Retail experience, preferably in a leadership or supervisory role.
• High school diploma required; further education or relevant experience is a plus.
• Strong communication skills, both verbal and written.
• Ability to perform manual labor and stand for extended periods of time.
• Strong problem-solving abilities and the ability to handle pressure in a fast-paced environment.
• Positive attitude with a focus on team collaboration and customer satisfaction.

Responsibilities

• Act as Store Manager when the SM is off-site, ensuring seamless store leadership and decision-making authority.
• Champion the brand by modeling excellence, reinforcing company culture, and delivering consistent guest experience.
• Lead and manage store operations during the day, night, and weekend shifts.
• Hold the team accountable to operational and service standards.
• Enforce compliance, execute policies/procedures with urgency, and drive Rewards Program engagement.
• Mentor, coach, and develop team members for growth opportunities.
• Address escalated customer concerns with professionalism and care.
• Support food service operations to maintain continuity and quality standards.
• Provide leadership coverage across assigned district stores, adapting quickly to different teams and environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED