FirstAlt Trip Services Rep l

First USA Management Services-posted 2 months ago
Part-time
Remote
Transit and Ground Passenger Transportation
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At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

  • Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
  • Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
  • Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
  • Effectively communicate via telephone, email, text message, and chat applications with school districts, transportation partners and team members.
  • Handle escalated situations with a sense of urgency, calmness, and professionalism.
  • Receive incoming client calls with a high level of professionalism and care.
  • Problem-solve transportation concerns from parents, clients, and Transportation Partners.
  • Successfully navigate multiple computer systems and applications simultaneously.
  • Ability to cross-train and assist in other departments or projects at your manager's request.
  • Detail and solution oriented while being part of a team environment.
  • High level of customer service communication and care.
  • Ability to handle escalated situations with professionalism.
  • Experience in managing scheduled trips and troubleshooting issues.
  • Bilingual speaking skills, if applicable.
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