First Alt Services Rep II
About The Position
Major Responsibilities Manage all Transportation Partner payments, including JDE system integration. Work directly to resolve any missed trip payments and inaccurate trip data. Provide reports to the operations team on a weekly and monthly basis. Coordinate with Field Operations that all driver background checks and MVR’s are up to date for FirstAlt drivers nationwide. Review daily requests and complete urgent requests as needed Coordinate and assist Field Operations with any incomplete documents and problem solve as needed. Oversee all Transportation Partner technical support to include new driver on-boarding, driver app installation and troubleshooting, and Transportation Partner portal training and support. This position requires a high level of customer service communication and care Detailed organization and problem-solving skills are critical for success Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management Reduce the volume of incoming calls/emails, etc. through; Education – Utilizing existing technology and processes so they don’t have to call us. How to change a driver, how to look up your future trips, how to view your current trips, how to look for subs, etc. Partner Education & Culture Development; Reduce the volume of incoming partners/drivers calls & or emails. Assisting partners/drivers with utilization of existing technology and processes. Education on how to… change a driver, look up future trips, view current trip status, look for subs, etc. Customer service – what’s working, what’s not working, etc. Develop relationships with transportation partners Partner Payments Onboarding (Training / Policies, etc.). New driver on-boarding, driver app installation and troubleshooting, and payment terms, process, etc. Onboarding (Compliance). Work with to ensure driver / partner compliance is completed, and continuously maintained. Provide weekly status report on driver / partner status to team Technology Development: Driver App / Partner Portal Disclaimer Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
Requirements
- High level of customer service communication and care
- Detailed organization and problem-solving skills
Responsibilities
- Manage all Transportation Partner payments, including JDE system integration.
- Resolve any missed trip payments and inaccurate trip data.
- Provide reports to the operations team on a weekly and monthly basis.
- Coordinate with Field Operations that all driver background checks and MVR’s are up to date for FirstAlt drivers nationwide.
- Review daily requests and complete urgent requests as needed
- Coordinate and assist Field Operations with any incomplete documents and problem solve as needed.
- Oversee all Transportation Partner technical support to include new driver on-boarding, driver app installation and troubleshooting, and Transportation Partner portal training and support.
- Reduce the volume of incoming calls/emails, etc. through education and utilizing existing technology and processes.
- Assist partners/drivers with utilization of existing technology and processes.
- Develop relationships with transportation partners
- Partner Payments Onboarding (Training / Policies, etc.).
- Work to ensure driver / partner compliance is completed, and continuously maintained.
- Provide weekly status report on driver / partner status to team
- Technology Development: Driver App / Partner Portal
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
