FirstAlt Client Services Rep l

First Student • Harrisburg, PA

253d

About The Position

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. Now Hiring First Alt Client Services Representative I.

Requirements

• Strong oral and written communication skills
• Strong interpersonal and presentation skills
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience working with Microsoft Office Suite in a professional setting.

Responsibilities

• Act as the main point of contact for clients regarding routing, student information, school schedules, etc.
• Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
• Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
• Effectively communicate via telephone, email, text message, and chat applications with a school district, transportation partners and team members.
• Handle escalated situations with a sense of urgency, calmness, and professionalism.
• Receive incoming Clients calls with a high level of professionalism and care.
• Problem-solve transportation concerns from parents, clients, and Transportation Partners.
• Successfully navigate multiple computer systems and applications simultaneously.
• Ability to cross-train and assist in other departments or projects at your manager's request.
• Detail and solution orientated while being part of a team environment.

What This Job Offers

• Career Level: Entry Level
• Industry: Transit and Ground Passenger Transportation