Fireplace Installation & Service Coordinator

RIO GRANDE CO • Denver, CO

75d

About The Position

As the Fireplace Service Scheduling Coordinator, you will be responsible for scheduling, rescheduling fireplace service appointments, printing trip sheets as well as verifying material are ready for upcoming appointments. You will also provide support to our Installation and Service technicians for our Fireplace Division. Effective verbal and written communication skills will be crucial in the success of this role, as you work directly with our customers, fireplace installers, fireplace service techs, managers, and sales team to help address the billing questions and rescheduling of appointments along with fielding customer calls regarding their appointments.

Requirements

• 1+ years of experience with customer service in the building/contractor industry, preferred
• Experience with Fireplace sales, service, installation is highly beneficial
• Proficient in Microsoft Office, specifically Excel and Outlook
• Working knowledge of Infor/SXE experience is beneficial
• Strong organizational skills and attention to detail
• Confident communication and customer service skills
• Ability to work in a fast-paced and changing environment
• Works well in a team environment
• Experience in scheduling/dispatch is optimal but not required

Responsibilities

• Schedule and reschedule fireplace service appointments
• Print trip sheets for service appointments
• Verify materials are ready for upcoming appointments
• Provide support to Installation and Service technicians
• Address billing questions and reschedule appointments for customers
• Field customer calls regarding their appointments
• Work with transaction software, Infor/SXE, and dispatch software
• Ensure the highest level of customer service for efficiency in day-to-day tasks

Benefits

• Profit-sharing plan
• 401(k) plan
• 3 medical plans
• FREE virtual healthcare
• 2 dental plans
• Vision insurance
• Health savings accounts
• Flexible spending accounts
• Short term disability
• Long term disability
• Life insurance
• Voluntary life insurance
• Accident insurance
• Employee assistance program
• Other value-added benefits plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level