Fireplace and Hot Tub Site Survey Technician (Severn, MD)

Ace Hardware•Severn, MD

286d

About The Position

This position performs home visits to assess the viability of delivery and installation of hearth products and hot tubs.

Knowledge and understanding of the use safety and installation requirements.
Must be familiar with all ladder safety requirements.
Must maintain a valid driving license.
Provide Company with Maryland Driving Record at any time it is requested.
Must have reliable transportation.
Maintain NFI Training Certifications, and attend classes as needed.
Demonstrate willingness to submit to Drug and Alcohol testing as needed and when requested by senior management or Human Resources.

Self-manage the following on all job sites: assess installation and delivery logistics regarding proper and safe delivery and installation of all Hearth products and Hot tubs.
Maintain clear and accurate paperwork regarding all visits.
Communicate in detail with Service Coordinators, Operations director and Hearth Category Management.
Communicate with customers within 24-48 hours of receiving order paperwork.
Schedule a visit with customer within 7 days of receiving paperwork (based on customer availability).
Safely climb and work off ladders as needed.
Acquire and maintain NFI Specialist Certification in pellet, wood and gas.
Possess complete understanding of all manufacturers' install requirements and venting clearances.
Follow company field procedures and protocols at all times.
Understand and comprehend company policy on warranty, trip charge.
Abide by company non-solicitation agreement.
Report any misuse of company time and monies in order to protect company assets.
Maintain company tools and equipment as provided to you.
Operate company vehicle in a safe manner at all times when company vehicle use is needed.
Perform other duties as assigned.

Vacation requests are blacked out from Nov 1- February 28Th.
All vacation days requested must be approved directly by the Director of Costello's Maryland Operations.
Technician must be willing to be redeployed at any time to work in the Ace Hardware store in any capacity when directed by management.

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Industry

Building Material and Garden Equipment and Supplies Dealers

Number of Employees

5,001-10,000 employees