Firearms Technician II

CZ-USA•Kansas City, KS

11h

About The Position

Serve as a key support resource for the Technical Support & Gunsmith manager by troubleshooting firearm-related issues with customers via telephone and email. Perform repairs and replacements in accordance with company policies and procedures, contributing to the achievement of departmental goals and operational efficiency.

Requirements

High School diploma or equivalent
Must have 1-3 years of armoring or firearms assembly experience
Strong interpersonal skills; friendly, approachable, motivated, with a strong work ethic and integrity
Ability to multi-task, manage time effectively, and prioritize responsibilities
Strong critical thinking and problem-solving abilities
Must understand firearm cycle of operations
Comprehensive understanding of CZ-USA’s products and applications
Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
Effective use of electronic communication tools (email, phone systems, etc.)
Fluent in spoken and written English
Willingness to work overtime as needed to support operational demands
Must be at least 18 years old
Ability to legally possess firearms under applicable laws
Must know basic firearms safety
Ability to pass a criminal background test and drug test

Nice To Haves

Prior experience in customer service, preferably in a technical or retail setting
Familiarity with firearms through professional experience
Active participation in shooting sports or reloading, either as a hobby or trade

Responsibilities

Provide timely, courteous and efficient customer service, including handling warranty claims and inquiries via phone and email, and collaborating with product experts to resolve issues
Repair firearms to factory specifications using hand tools and machinery, including grinders, drills, rotary tools, disk sanders and other types of equipment
Install firearm components using screws and hand tools; such as metallic or optical sights, pistol grips, recoil pads, and decorative parts of firearms
Operate equipment to grind, polish, and fit metal parts
Perform basic to intermediate-level wood and metal work to support firearm maintenance
Demonstrated ability to safely operate and discharge firearms in controlled environments to replicate scenarios and identify mechanical or operational issues
Maintain in-depth knowledge of CZ-USA products, materials, coatings, finishes and styles
Use company software systems proficiently to manage tasks and documentation
Identify, document, and report product issues, changes and new technical information; communicate effectively with internal teams and supervisors
Perform routine machine cleaning and maintenance; maintain a clean and organized work area
Safely handle and apply chemicals including solvent tanks, Ultrasonic, Snail / Lead
Support department colleagues as needed
Accurately complete and maintain all required paperwork and records in a timely manner
Participate in ongoing learning through educational opportunities and professional publications
Maintain regular and punctual attendance to support workflow continuity
Adhere to all company policies and procedures
Perform other duties as assigned by supervisor or manager