Firearms Team Lead Full Time

Bass Pro Shops • Garland, TX

1d • Onsite

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates within a department, covering merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. This role involves leading firearm sales and ensuring compliance with ATF, state, local laws, and company policies, including specific firearm forms. The Team Leader guides Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards. Key responsibilities include contributing to departmental sales, gross margin, inventory shrinkage, and payroll goals, as well as executing merchandising directives and maintaining plan-o-grams. The position also entails fostering a positive shopping experience, assisting with staffing, training, performance evaluations, scheduling, and resolving customer and associate issues. The Team Leader is expected to maintain high customer service standards, act as a product expert, conduct product demonstrations, and support special events, pricing integrity, and inventory accuracy. Supervisory responsibilities are carried out in accordance with company policies and applicable laws, ensuring a harassment-free environment. The role emphasizes providing a legendary customer experience by identifying needs, making product recommendations, and promoting company programs.

Requirements

• High School Diploma or Equivalent
• 2 to 4 Years in Retail Sales
• Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Ability to read and analyze certain reports
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
• Ability to conduct meetings and presentations to groups
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
• Demonstrated strong interpersonal skills
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Nice To Haves

• Supervisor experience a plus

Responsibilities

• Supports GSM / DM in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms
• Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department
• Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals
• Provides daily direction to the associates within the department
• Prepares to-do / Task lists
• Executes all merchandising directives i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office
• Insures a pleasant and productive shopping experience for all customers
• Assists the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment
• Resolves customer and associate opportunities with GSM / DM and HR Manager
• Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.)
• Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff
• Assists the GSM / DM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and and pricing of all advertised items
• Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED