Firearms Call Center Customer Service Representative
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About The Position
As a Firearms Call Center Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by handling a variety of customer inquiries and issues related to firearms and shooting sports. This position requires you to manage a high volume of incoming and outgoing calls, as well as respond to customer inquiries through online chats and emails. You will be responsible for resolving customer issues efficiently and effectively, ensuring that all interactions are handled within specified time limits. Your ability to provide appropriate solutions and alternatives will be key to achieving customer satisfaction and loyalty. In addition to handling customer inquiries, you will also process returns, exchanges, and refunds, ensuring that all transactions are completed accurately. You will need to identify and assess customer needs to provide tailored solutions, and you will be expected to maintain a high level of product and market knowledge to assist customers effectively. Your role will also involve billing orders generated through the website and contributing to team goals set by the CSR Manager. You will be expected to work overtime and weekends as needed, demonstrating flexibility and commitment to the role. This position is ideal for individuals who are self-motivated, proactive, and possess a positive attitude, as customer service requires a high level of professionalism and a focus on customer satisfaction. You will be working in a fast-paced environment, so the ability to work well under pressure and adapt to changing situations is essential.
