Firearms Associate (Illinois)
About The Position
Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates, offering opportunities for growth, competitive benefits, a people-first environment, and a chance to work alongside dedicated associates who share a passion for providing exceptional experience and service to rural communities. Whether starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides necessary resources to help associates succeed and grow. Joining the Rural King team means becoming a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. The purpose of a Firearms Sales Associate is to provide exceptional customer service and expertise in firearms and related accessories. This role's in-depth knowledge of firearms regulations, safety practices, and product features will contribute to a positive shopping experience for customers.
Requirements
- High school diploma or equivalent.
- Knowledge of federal, state, and local laws and regulations regarding firearms sales and transfers.
- Strong interpersonal and communication skills, with the ability to engage customers effectively.
- Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
- Excellent attention to detail and organizational skills.
- Demonstrated ability to prioritize tasks, meet deadlines, and maintain a high level of attention to detail.
- Proven track record of consistently producing error-free work and meeting quality standards.
- Proficiency in using computer systems for transaction processing and record-keeping.
- Strong commitment to maintaining a safe and secure shopping environment.
- Demonstrated behaviors must reflect integrity, professionalism, and confidentiality.
Nice To Haves
- Additional education or training in firearms safety.
- Previous experience in firearms sales or a related field.
Responsibilities
- Greet customers with a warm and friendly demeanor as they enter the department, creating a welcoming atmosphere and setting the tone for a positive shopping experience.
- Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.
- Provide expert guidance and unbiased product recommendations to customers based on their individual requirements.
- Ensure compliance with all federal, state, and local laws and regulations pertaining to firearms sales and transfers.
- Complete all required firearm compliance training and demonstrate an understanding of the Firearms SOP.
- Assist customers in selecting appropriate ammunition, accessories, and related products.
- Maintain an organized and visually appealing firearms display area, ensuring products are accurately labeled and priced.
- Process transactions accurately and efficiently, handling payments and necessary documentation.
- Stay updated on current firearm trends, models, and industry news to provide informed recommendations.
- Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or escalate to the supervisor, if required.
- Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
- Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.
- Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.
- Promote exclusive offers, RK Firearms Plus Protection Plan (RKFPPP), and awareness of the store loyalty program.
- Process special orders, operate the POS register, and resolve return issues as needed.
- Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean, safe, and attractive sales floor during periods when not assisting customers.
- Participate in cross-training for flexibility in various departments and responsibilities.
- Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
- Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
- Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
- Perform other duties as assigned.
Benefits
- 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
- Healthcare plans to support your needs
- Virtual doctor visits
- Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
- 15% Associate Discount
- Dave Ramsey’s SmartDollar Program (no cost to you!)
- Associate Assistance Program
- RK Cares Associate Hardship Program
- 24/7 Chaplaincy Services
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
