Fire Telecommunicator

City of Charlotte•City of Binghamton, NY

9d•$24 - $30•Onsite

About The Position

Receives and transmits telephone and radio emergency class for fire and emergency medical incidents and coordinating response with other City/County emergency service and/or non–emergency organizations.

Requirements

Knowledge of the operations of an electronic radio and telecommunications system and related Federal Communications Commission regulations.
Ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel in a timely and efficient manner.
Ability to work simultaneously on different calls with different agencies and staff.
Ability to speak clearly and distinctly.
Ability to maintain accurate and complete work activity records and files.
Knowledge of the Charlotte area road system and geography.
Ability to work in a team setting.
Ability to obtain and maintain minimum training standards and certifications. This includes an initial training period and continuing education.
A valid driver's license in their current state of residence as a condition of employment.
All applicants must have valid driver's license listing current residence to be considered for the Fire Telecommunicator position.
At least 18 years of age by the date of the written assessment.
High school diploma/GED by the date of the written assessment.
Must meet NENA Hearing Standards for Public Safety Telecommunicators (NENA-STA-007.3-00).

Responsibilities

Receives incoming routine and emergency calls, dispatches, and maintains contact with all operational units.
Work involves detailed record keeping, data entry, and acute listening skills.
Responsibilities include frequent public contact requiring tact, firmness, and decisiveness, the ability to obtain important information from callers who are under extreme stress, and the skill to choose the appropriate course of action.
Work is performed in conjunction with departmental policy as well as state, federal, and FCC regulations.
Process emergency and non-emergency calls from the public, dispatch appropriate Charlotte Fire Department apparatus, and monitor and respond to emergency and non-emergency radio traffic.
Work involves monitoring multiple calls with different agencies, apparatus, and personnel.
Candidates MUST be able to work any assigned shift, including nights, weekends, and holidays.
Successful candidates will be assigned to either day shift (6:30 am to 6:30 pm) or night shift (6:30 pm to 6:30 am).
Schedules may be modified, and on call and overtime work is required.