Fire Sprinkler Technician

Encore Fire Protection•Holyoke, MA

4d•$30 - $60

About The Position

As a Sprinkler Service Technician at Encore, you will be a key part of making sure our customers’ fire sprinkler systems are ready when they are needed most. You will inspect, test, service, and troubleshoot wet, dry, pre-action, and deluge systems, with a focus on reliability, compliance, and clear communication. This is a field-based role with a mix of planned service, repairs, and occasional emergency calls. It is a strong fit for technicians who take pride in their craft, enjoy solving problems on active job sites, and want to work on a team that values professionalism, technical expertise, and continuous learning.

Requirements

High school diploma or GED required, with technical or industry related experience preferred
Working knowledge of fire sprinkler systems, their components, and common tools used to service them
Familiarity with NFPA codes and general fire protection standards
Ability to read and understand blueprints and system drawings
Strong communication and documentation skills for use with customers and internal teams
Ability to lift up to 50 pounds and work at heights of 30 feet or more
Valid driver’s license and willingness to travel within your assigned territory
Experience operating lifts and an understanding of OSHA safety practices
Professional, team-oriented mindset and a consistent focus on doing the job safely and correctly

Nice To Haves

You have Three or more years of experience inspecting, servicing, or repairing fire sprinkler systems.
You have NICET certification in water-based systems inspection, testing, or layout.
You have experience handling both routine inspections and more complex repair work.
You are known for catching issues early, explaining them clearly to customers, and following through until they are fixed.

Responsibilities

Service, test, inspect, and troubleshoot both basic and complex fire sprinkler systems.
Perform routine maintenance and repairs with accuracy, efficiency, and attention to detail.
Look for issues where systems are not working properly or not meeting current code requirements and recommend what needs to be fixed or upgraded.
Work with contractors, building maintenance staff, and internal office teams to schedule and complete service calls.
Document what you find, what you recommend, and what you repair, in line with company expectations and NFPA standards.
Take part in on-call rotations and respond to emergency service requests when needed.
Follow all safety procedures and represent Encore in a professional way on every job site.

Benefits

Competitive Pay: Hourly rate based on experience with a performance-based bonus opportunity.
Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
Purpose-Driven Work Environment: We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
Swag: High-quality company swag and attire (t-shirts, hoodies, jackets) – at least twice a year.
People-Focused Culture: We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
Tools for Success: Access to leading-edge web-based productivity tools.
Health and Wellness: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind.

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