Fire Sprinkler Service Supervisor

Johnson Controls • Jacksonville, FL

8d • $76,000 - $105,000 • Onsite

About The Position

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What you will do The Sprinkler Service Supervisor is responsible for the coordination, execution, safety, financial performance, and growth of the Sprinkler Service Department within an assigned territory. This role provides leadership to technicians and support staff while ensuring customer satisfaction, revenue growth, safety compliance, and high‑quality service delivery of water‑based fire protection systems. How you will do it Financial & Revenue Responsibility Manage the Sprinkler Department to an approved financial plan, including operating expenses, labor, inventory, capital, and accounts receivable/collections Own departmental P&L with responsibility for revenue growth, margin performance, and profitability Implement plans, programs, and processes to meet or exceed corporate goals and maximize market potential across all service segments Drive new service bookings and expansion of existing customer accounts Customer Satisfaction & Service Delivery Maintain strong customer relationships from initial engagement through service execution and contract fulfillment Ensure service commitments and contractual obligations are consistently met Resolve customer concerns related to service quality, scheduling, billing, and collections in a timely manner Communicate effectively with customers, internal teams, and leadership to ensure satisfaction and retention Leadership, Staffing & Employee Development Hire, train, organize, and develop technicians and support staff into a high‑performing, cohesive team Establish fair technician territories and workloads to optimize productivity and service response Set performance expectations, monitor results, and coach employees to meet or exceed objectives Identify training needs in technical skills, sales awareness, customer service, and product knowledge Participate in technician ride‑alongs to evaluate safety compliance, productivity, performance, and technical capability Maintain open communication across departments to foster teamwork, morale, and accountability Ensure all employees understand and comply with company policies and procedures Safety & Compliance Enforce all Johnson Controls corporate safety programs and EH&S policies Ensure safety training is thorough, current, and documented for all employees Conduct workplace accident investigations and corrective actions as required Identify safety hazards and coordinate corrective measures with the corporate safety team Promote a culture of safety, accountability, and risk awareness Technical & Operational Oversight (as needed) Support servicing and troubleshooting of wet, dry, pre‑action sprinkler systems, fire pumps, backflows, and related water-based fire protection systems Review and interpret complex construction blueprints, diagrams, and specifications Oversee repair work and internal inspections to ensure quality and compliance Provide technical guidance to technicians when required Administrative & Operational Expectations Proficiency with computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applications Review and approve time reports, service documentation, and operational reports Communicate schedule changes, discrepancies, or coordination issues to dispatch and management Maintain safe, clean, and organized work areas Ensure proper use, storage, and security of tools, vehicles, and equipment Availability to work alternate shifts, weekends, and rotational on‑call coverage as required Perform additional duties as assigned by the Fire Service Manager Physical & Work Environment Requirements Ability to lift and carry equipment weighing up to 60 pounds Ability to climb ladders, scaffolding, and operate lifts up to 40 feet or higher Required use of PPE including hard hat/bump cap, safety glasses, gloves, face mask, and safety‑toed boots Compliance with all job site safety and housekeeping standards

Requirements

• Minimum 7 years experience with water‑based fire sprinkler systems (wet, dry, pre‑action, hydrants, backflows)
• Minimum 3 to 5 years supervisory or management experience with revenue and margin responsibility
• NICET Level II in Water-Based Systems (or higher)
• Strong leadership, organizational, and team‑building skills
• Excellent verbal and written communication abilities
• Ability to multitask, prioritize, and meet deadlines in a fast‑paced environment
• Customer‑focused mindset with experience in high‑volume service environments
• Action‑oriented, accountable, punctual, and detail‑oriented
• Positive attitude and strong work ethic
• Proficiency with computers and mobile technology, including Word, Excel, Outlook, CRM systems, and iPhone applications

Nice To Haves

• Bachelor’s degree or equivalent professional experience
• Additional NICET certifications (Fire Alarm or Special Hazards)
• Experience managing large service territories or high‑revenue departments

Responsibilities

• Manage the Sprinkler Department to an approved financial plan, including operating expenses, labor, inventory, capital, and accounts receivable/collections
• Own departmental P&L with responsibility for revenue growth, margin performance, and profitability
• Implement plans, programs, and processes to meet or exceed corporate goals and maximize market potential across all service segments
• Drive new service bookings and expansion of existing customer accounts
• Maintain strong customer relationships from initial engagement through service execution and contract fulfillment
• Ensure service commitments and contractual obligations are consistently met
• Resolve customer concerns related to service quality, scheduling, billing, and collections in a timely manner
• Communicate effectively with customers, internal teams, and leadership to ensure satisfaction and retention
• Hire, train, organize, and develop technicians and support staff into a high‑performing, cohesive team
• Establish fair technician territories and workloads to optimize productivity and service response
• Set performance expectations, monitor results, and coach employees to meet or exceed objectives
• Identify training needs in technical skills, sales awareness, customer service, and product knowledge
• Participate in technician ride‑alongs to evaluate safety compliance, productivity, performance, and technical capability
• Maintain open communication across departments to foster teamwork, morale, and accountability
• Ensure all employees understand and comply with company policies and procedures
• Enforce all Johnson Controls corporate safety programs and EH&S policies
• Ensure safety training is thorough, current, and documented for all employees
• Conduct workplace accident investigations and corrective actions as required
• Identify safety hazards and coordinate corrective measures with the corporate safety team
• Promote a culture of safety, accountability, and risk awareness
• Support servicing and troubleshooting of wet, dry, pre‑action sprinkler systems, fire pumps, backflows, and related water-based fire protection systems
• Review and interpret complex construction blueprints, diagrams, and specifications
• Oversee repair work and internal inspections to ensure quality and compliance
• Provide technical guidance to technicians when required
• Review and approve time reports, service documentation, and operational reports
• Communicate schedule changes, discrepancies, or coordination issues to dispatch and management
• Maintain safe, clean, and organized work areas
• Ensure proper use, storage, and security of tools, vehicles, and equipment
• Availability to work alternate shifts, weekends, and rotational on‑call coverage as required
• Perform additional duties as assigned by the Fire Service Manager

Benefits

• Competitive salary and commission / bonus plan
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees