Fire Service Technician IV

Johnson Controls • Arlington Heights, IL

381d

About The Position

The Fire Service Technician IV role involves diagnosing and repairing electronic fire alarm systems and related building system products at customer sites. This position requires strong technical skills, excellent customer service, and the ability to work collaboratively within a team. The technician will be responsible for receiving service calls, troubleshooting equipment issues, and ensuring customer satisfaction through effective communication and service delivery.

Requirements

• 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Valid Fire Alarm License.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders and working within ducts.
• Ability to work flexible hours including weekends to meet customer requirements.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Possess a valid driver's license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• Retain any licenses that are required by National, State and Local codes.

Nice To Haves

• NICET Level II certification strongly preferred.

Responsibilities

• Receive service calls from Service Resource Center and ascertain equipment/system problems.
• Diagnose problems and perform service and repairs on electronic fire alarm systems and related building system products.
• Follow troubleshooting procedures and refer to technical manuals and bulletins to repair equipment.
• Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems.
• Read and interpret blueprints, diagrams, specifications, and operational product manuals.
• Exhibit excellent customer service skills by communicating with district staff and customers.
• Complete Service Acknowledgements with proper coding through communication devices.
• Obtain customer signature upon completed service call assignment.
• Participate in a scheduled On-call rotation.
• Help to train or mentor others on the service team.
• Perform other duties as assigned.

Benefits

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED