Fire Service Manager

Johnson Controls • Farmington Hills, MI

74d • $100,000 - $134,000

About The Position

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

Requirements

• Bachelor's Degree or equivalent working experience.
• Minimum of five (5) years of experience in a supervisor/leadership role having managed a large team.
• Demonstrated leadership abilities including training, team building, presentation and negotiating skills.
• Experience in a service or installation management role supporting service repairs and installation of fire service equipment and sprinkler systems.
• Proficient with MS Office as well as online systems, i.e. Oracle, Salesforce, etc.

Nice To Haves

• 10 years' experience in the fire safety and sprinkler industry.
• NICET Certification.

Responsibilities

• Drive customer satisfaction, supervising a team of managers and supervisors to support the district's service customers.
• Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues.
• Manage employees in the disciplines of Fire Alarm, Security, Fire Sprinkler Systems, Special Hazard Systems and Extinguishers/Commercial Kitchen hood service.
• Implement plans, programs, and processes designed to meet or exceed corporate goals and objectives.
• Manage the Service Department to an approved financial plan including operating expenses, accounts receivable/collections, manpower, capital, and inventory.
• Ensure effective and timely customer communications and build solid customer relationships.
• Train service personnel and build a team with the skillset and customer service focus to support and grow the district.
• Conduct employee evaluations and communicate performance improvement strategies.
• Empower, organize, and develop the local service staff into a cohesive and effective team.
• Ensure compliance with corporate safety programs and complete workplace accident investigations.
• Abide by Federal, State, and local laws and regulations, as well as all Company policies and procedures.

Benefits

• Competitive salary and commission Plan.
• Paid vacation/holidays/sick time - 15 days of vacation first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Extensive product and on the job/cross training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees