Fire Service Manager

Johnson Controls

69d • $100,000 - $134,000

About The Position

As a global leader in smart, healthy and sustainable buildings, Johnson Controls is on a mission to reimagine the performance of buildings to serve people, places, and the planet. This position involves driving customer satisfaction by supervising a team of managers and supervisors to support the district’s service customers. The role includes ensuring contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues, thereby minimizing customer concerns and enhancing customer relations. The scope of work includes managing employees in disciplines such as Fire Alarm, Security, Fire Sprinkler Systems, Special Hazard Systems, and Extinguishers/Commercial Kitchen hood service.

Requirements

• Bachelor’s Degree or equivalent working experience.
• Minimum of five (5) years of experience in a supervisor/leadership role managing a large team.
• Demonstrated leadership abilities including training, team building, and effective interaction with customers.
• Experience in a service or installation management role supporting service repairs and installation of fire service equipment.
• Proficient with MS Office and online systems such as Oracle and Salesforce.

Nice To Haves

• 10 years’ experience in the fire safety and sprinkler industry.
• NICET Certification.

Responsibilities

• Drive customer satisfaction by supervising a team of managers and supervisors.
• Ensure contractual obligations are fulfilled and resolve customer complaints.
• Manage the Service Department to an approved financial plan including operating expenses and accounts receivable.
• Build solid customer relationships from initial contact through order acquisition, delivery, installation, and service.
• Train service personnel and build a team with the necessary skillset and customer service focus.
• Conduct employee evaluations and communicate performance improvement strategies.
• Empower and develop local service staff into a cohesive and effective team.
• Participate in technician ride-alongs to ensure compliance with corporate safety programs.
• Ensure all employees comply with corporate safety programs and complete safety training.
• Abide by Federal, State, and local laws and regulations, as well as all Company policies.

Benefits

• Competitive salary and commission plan.
• Paid vacation/holidays/sick time - 15 days of vacation in the first year.
• Comprehensive benefits package including 401K, medical, dental, and vision care available from day one.
• Extensive product and on-the-job/cross-training opportunities.
• Encouraging and collaborative team environment.
• Dedication to safety through the Zero Harm policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees