Fire Service Coordinator

Vulcan Fire•Golden, CO

2d•Onsite

About The Position

Vulcan Fire is a full-service life safety and alarm company proudly serving Colorado. We are seeking a Service Coordinator to join our growing Service team. This is a full-time, onsite position , working Monday–Friday, 8:00 a.m. to 5:00 p.m. , in a secure office environment. Remote work is not available . The ideal candidate is dependable, detail-oriented, customer-focused, and willing to take ownership of their role in supporting the company's success. Employees must demonstrate excellent customer service skills, maintain confidentiality, follow all company policies and procedures, and occasionally exercise independent judgment to complete the job.

Requirements

High school diploma or equivalent required; some post-secondary education preferred
Customer service experience in an industrial environment preferred; experience in retail, banking, or insurance also considered
Strong organizational, interpersonal, and time-management skills
Ability to read, understand, and interpret customer service contracts
Familiarity with or experience in Fire Alarm, Access Control, or Security systems, or Construction preferred
Proficiency in Microsoft Office and business software (Teams, Outlook, Word, Excel)
Excellent verbal and written communication skills in English
Strong computer skills with the ability to multitask
Ability to work under pressure, demonstrate sound judgment, and apply logical thinking
Willingness to learn through on-the-job training
Reliable attendance and punctuality required
Notary Public or the ability to obtain a Notary appointment
Must be legally authorized to work in the United States
Pass a 10-panel drug screening
Pass a criminal background check

Responsibilities

Serve as the primary point of contact for service customers, ensuring expectations are clearly communicated and met
Receive and process incoming service requests via phone and email
Create service work orders and schedule or dispatch service personnel
Schedule resources to support standard service contracts and agreements
Schedule annual life safety inspections (fire alarm, backflow, etc.) per customer agreements and ensure all required inspections are completed
Perform data entry, generate reports, and maintain organized record storage
Submit required reports to customers and Authorities Having Jurisdiction (AHJs)
Proactively follow up with customers after service completion to ensure satisfaction with work quality
Maintain a positive, professional working environment with employees, vendors, and customers
Handle service appointment and inspection billing in QuickBooks
Support general service department operations as needed