Fire & Security Equipment Service Technician

Johnson Controls•Wilmington, NC

1d•Onsite

About The Position

This position is for a Fire & Security Equipment Service Technician. The role involves completing assigned programming, commissioning, basic troubleshooting, and preventive maintenance of fire/security systems according to contract obligations. The technician will assist experienced personnel with system problem solutions, perform required commissioning documentation, and provide accurate information for as-builts documentation. Adherence to safety standards and local/national codes is crucial. The role requires continuous proactive customer interactions, including understanding customer needs and existing systems. The technician will also monitor project execution, report problems, complete paperwork, and engage in self-study to gain technical proficiency.

Requirements

High school diploma plus 2+ years of experience in installing fire or security systems is required.
Electronics certification from accredited technical school / military electronics training desired.
Demonstrated effective interpersonal skills to represent the company to customers and other outside contacts.
Basic computer skills required.
Attention to detail.
Able to explain technical information to non-technical people
Valid Driver’s License with a clean driving record.

Nice To Haves

NICET Level I Certification
Prior experience withing the Fire/ Security industry with basic knowledge and understanding of Fire/ Security systems, database structure, network configuration and analysis.

Responsibilities

Completes assigned programming, commissioning, basic troubleshooting, and preventive maintenance of fire / security systems per contract obligations.
Assists experienced personnel with solutions to systems problems, either troubleshooting the system or advising others on how to resolve problems.
Requires understanding of core and third-party fire / security products, software and systems / electrical technology.
Assists in performing required commissioning documentation.
Provide accurate information for as-builts documentation.
Adheres to safety standards and local and national codes, with a high degree of regard to employee and subcontractor safety.
Maintains appropriate local and National Fire / Security Industry Certifications.
Communicates with customer upon arrival and before leaving the work site.
Continuous proactive customer interactions including an in-depth understanding of customer(s) needs wants and systems currently in place.
Assists in monitoring project execution per plan.
Reports problems or changes to supervisor or management.
Completes paperwork and on-site documentation as required.
Performs self-study (reading, research, and practice) to obtain technical proficiency on required products and application.
Performs other duties as assigned