Fire Restoration Manager - ServiceMaster by FES

Indianapolis•Indianapolis, IN

12d•$20 - $28

About The Position

A successful Fire Restoration Manager monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Fire Restoration Manager prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers. Additionally, this role is critical for the success of a restoration company, as they are responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. They must be detailed oriented and understand commercial and insurance restoration industry. Having a basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes will assist in being successful in this position. Xactimate experience is an essential requirement of this job. If you do not have experience with this software, you will still be considered if you have strong computer skills.

Requirements

High school graduate or equivalent
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good problem solving and customer service skills
Knowledge of disaster restoration industry
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Nice To Haves

Experience in the restoration or construction industry is preferred, but not required
Certifications are preferred, but not required: FSRT – Fire & Smoke Restoration Technician OCT – Odor Control Technician

Responsibilities

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
Inspect and scope jobs onsite-and work with Project Manager/ Crew Chief/ Lead Tech on scope of job
Document loss with clear and descriptive job photos and upload into operating system/software
Writes mitigation and reconstruction estimates using Xactimate and other estimating software
Communicates conversations and key information on the job using the notes feature in required software
Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
Communicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)
Record of Drying using mobile software
Determine labor and equipment costs
Prepare accurate quantity takeoffs and materials pricing
Communicate w/ insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison
Manage all estimate documents and assess project risks
Review quotes and estimates with the construction project team
Addresses estimate exceptions in a timely manner