ServiceMaster

Irvine•Irvine, CA

6d•$60,000 - $75,000

About The Position

A successful Fire Restoration Technician monitors, inspects and completes tasks for restoration jobs to ensure completion of drying, demolition, pack-out of contents and various fire restoration activities. The Fire Restoration Technician prepares and reviews documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers.

Requirements

High school graduate or equivalent
Valid Drivers’ License and satisfactory driving record
Good verbal and written and communication skills
Good problem solving and customer service skills
Knowledge of disaster restoration industry
Must be able to prioritize activities and meet deadlines
Experience with entering data using a tablet or mobile phone
Report to work on time in a clean, complete uniform
Read and follow product label usage instructions

Nice To Haves

Experience in the restoration or construction industry is preferred, but not required
Certifications are preferred, but not required: FSRT – Fire & Smoke Restoration Technician OCT – Odor Control Technician

Responsibilities

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor
Completes assigned jobs according to company processes while maintaining quality control on each job with urgency
Performs fire/smoke damage repair and tasks to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction and demolition as directed by supervisor
Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Responsible for making daily adjustments to the drying plan based on meter readings
Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff
Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies