Fire Detection Service Technician

Johnson Controls•Honolulu, HI

1d•$21 - $29

About The Position

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. What we offer: Competitive Starting Pay Paid Training Tuition reimbursement Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More! What you will do Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

Requirements

2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
Experience in reading and interpreting blueprints, submittals, and operational/product manuals
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
Ability to work flexible hours including weekends to meet customer requirements
Overnight travel may be required
Demonstrate a high level of customer service
Maintain truck inventory to ensure timely response to customer needs
Ability to adhere to, implement, and always follow safety guidelines and procedures
Strong organizational skills, positive attitude, and an ability to learn quickly
Possess a valid driver’s license and driving record that meets company requirements
Able to pass a pre-employment background and drug test
Retain any licenses that are required by National, State and Local codes

Nice To Haves

NICET Level II certification

Responsibilities

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Responsible to contact customer representative and ascertain equipment/systems problems.
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items.
As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Help to train or mentor others on the service team
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
Provide quotes to support recommendations and solutions.
Perform other duties as assigned